IT Support Specialist

SUMMARY OF POSITION:

The IT Support Specialist provides Helpdesk support and works with all facilities and offices to ensure computers are operational. This includes software, hardware, setups, wiring, networking, troubleshooting and training.

• Performs Help Desk function by answering, documenting, resolving, escalating and prioritizing tickets.
• Train users on use of hardware and software including, but not limited to applications, servers, storage and networking equipment.
• Performs basic network hardware troubleshooting.
• Setup and support IT hardware and software as directed by IT Director.
• Identifies and resolves IT related hardware issues.
• Hardware and Application Support and route issues to the proper vendor.
• Application User management and roles.
• Utilize Root-Cause analysis to solve issues.
• Document all application process, procedures, configuration, and change management.
• Setup and support Telecom and mobile devices:
  VoIP phones, Cell Phones, MDM, tablets/iPads, etc…
• Maintains confidentiality as it relates to company information and data.
• Communicates with facilities and IT Director the status of projects and issues.
• Occasional regional travel to facilities as needed.
• Assists IT Director to develop strategies for future IT needs.
• Occasional on-call duty for after hours and weekend support 24x7.
• Other duties as assigned.

• Three (3) years of work experience or any combination of education, training, and experience which demonstrates the ability to perform the duties
• General knowledge of hosted application management and support
• Experience with the following technologies:
  • Microsoft Windows Desktop Operating Systems
  • Microsoft Office 365 Email and Office applications
  • IT Help Desk ticketing software
  • PCs, laptops, IoT, MDM, BYOD, Cell Phones, Printers, handhelds devices
• Highly self-motivated and works well in teams and under minimal supervision.
• Ability to read, write, and speak fluent English; and communicate effectively verbally and in written

• Social media and Website management and maintenance in a medium size company environment.
• Experience and/or Education in transportation field
• SharePoint Development

While performing the duties of this job, the employee is frequently required to talk or hear. The employee is required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; and smell. This job requires significant physical activities including standing, lifting, bending, stooping,crawling, pushing, pulling and twisting; and the physical agility to use stairs, a step ladder and to lift 20-40 pounds.

Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.