Learning & Org Development Specialist-Human Resources - District-FR

Job Description

The Learning and Organizational Development (L&OD) Specialist takes the lead in designing, developing, implementing, and delivering strategic employee learning and development programs. These programs encompass various areas such as new hire orientation, management, executive and leadership development, and career development. The delivery methods include presentations, eLearning modules, interactive sessions, and more. Additionally, the specialist oversees the coordination of the Learning Management System (LMS), serving as an expert resource to support users, manage system maintenance, updates, and operations, and address any ongoing issues or trends.

The senior L&OD Specialist is also responsible for creating and delivering training resources and guides for employees. This role operates under the supervision of the Manager, Learning & Organizational Development.

• Assesses training and development needs through surveys, interviews, focus groups, and communication with members of the Executive Leadership Team, Directors, Managers, instructors, and business unit leaders.
• Creates content and facilitates various forms of New Hire Orientation, Emerging Leaders courses, Leadership Workshops, Professional Development classes and skills training across the District.
• Develops unique training programs and Team Building to fulfill workers specific needs to maintain or improve job skills.
• Creates Leadership materials, Job Aids, and training procedure guides to supplement users learning and to utilize in Workshops.
• Presents training and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Maintains knowledge of the latest trends in training, leadership, adult learning and development.
• Assists the Manager of L&OD in the preparation and implementation of training budget; maintains records and reports of expenses.

• Works on assignments dealing with the routine and daily operation, use, and configuration of the HCD LMS.
• Manages community areas within the LMS including functionality, appearance, tabs, and settings.
• Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
• Acquires and maintains knowledge of current technology as it applies to LMS software and systems.
• Collaborates with the L&OD and HR teams on training needs and opportunities for the expansion of talent development within the organization.
• Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
• Creates and updates resources to train and support learners on how to use the technology for online and professional development.
• Creates and manages user structures including the creation of user groups and learning cohorts.
• Manages course enrollment including progress tracking.
• Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
• Analyzes reporting data and recommends strategic direction to HR, technical managers, or others, as appropriate.
• Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
• Manages tracking of course revisions and history.
• Builds online assessments and evaluations in LMS for courses.
• Troubleshoots and resolves issues relating to system functionality and software systems.
• Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
• Reviews and monitors system performance.
• Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.