Technical Support; SaaS

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.

Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

Shop Works, part of the Fullsteam organization, is the leading all-in-one business software solution created specifically for the embellished products industry, including screen printers, embroidery companies, digital printers, award companies, and promotional product companies, started in 1993. Today, Shop Works’ OnSite business software helps over 850 of the most successful embellished products companies grow their business by streamlining and improving management of sales orders & quotes, production scheduling & management, purchasing & inventory, receivables & payables, and accounting & financials.

Shop Works is committed to bringing passion and customer focus to the business.

Shop Works is located in West Palm Beach, FL.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Relaxed atmosphere
• On-the-job training

Shop Works has an opening for an Entry-level technical support position. The Customer Service/Technical Support representative will be responsible for helping customers via phone, email, and logging into their computers to troubleshoot issues with our business management software.

• Answer customer calls and respond to their emails in a timely manner
• Assist customers with upgrades, migrations, or archives
• Research and troubleshoot customer issues
• Test and document glitches in the software
• Assist customers with various questions and tasks
• Working knowledge of Windows and Mac-based computers with a willingness and capability to learn more.
• Basic understanding of databases and how they work.
• Comfortable using email and other communication tools like Slack.
• Working knowledge of Microsoft Office products.
• Excellent phone communication skills.
• Ability to problem-solve on their own.
• Ability to learn an enterprise-level business software program by using videos, software, and some one-on-one personal training.
• Willingness to be trained.
• Desire to assist customers in a friendly and helpful manner.
• Good work ethic, punctual, and accountable.
• Ability to work either alone or in a team environment to solve customer problems.
• Basic accounting knowledge is a plus.

• High school diploma or equivalent; some college preferred
• Experience in a support environment is a plus
• Foundational knowledge in software troubleshooting

Note: This role requires working from our main office located in downtown West Palm Beach.