Associate Information Technology

Position Overview: Under general supervision, this position is responsible for assisting in the day-to-day operations of the WAN/LAN, end-user computing and break/fix repair work for the Information Technology department of the Family Church Network.

Reports to: Director Information Technology

• Ability to meet all minimum eligibility requirements to be a member of Family Church.
• Affirm the FCN statements of belief and practices as codified in our organizational bylaws and detailed in the Baptist Faith and Message confessional statement of 2000.
• Maintain a close and healthy walk with the Lord Jesus Christ.
• Maintain a high standard of excellence and moral character.
• Record of consistent, high-level performance.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Demonstrated ability to multi-task and prioritize workflow.
• Professional and positive demeanor.
• Experience in basic networking and wireless installation and monitoring.
• Experience in basic break/fix troubleshooting and repairs.
• Experience with PC and Mac is preferred.
• Must possess strong analytical and problem-solving abilities.
• Associate Degree in Computer Science or related field or experience equivalent.

• Receive and resolve tickets from staff (PC and Mac).
• Utilize an online system to track, prioritize and report on ticket statuses.
• Rotate on-call responsibilities with fellow team members.
• Assist in monitoring network availability.
• Assist in maintaining inventories of related assets.
• Coordinate third-party installations and repair work as needed.
• Maintain a positive and professional attitude in a stressful work environment.
• Maintain cooperative spirit assisting others when needed or requested.
• Professionally communicate with leadership and staff.
• Demonstrate stewardship of church resources including supplies, equipment and intellectual property.
• Understand and adhere to procedural guidelines and policies.
• Install, configure, and deploy computers.
• Follow established procedures for IT functions, such as a standard configuration for a computer reinstall.