Associate Solution Consultant - Portfolio Management

• Full-time
• Employee Type:
  Regular
• Region: AMS - North America and Canada
• Work Persona:
  Flexible

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, Service Now is the AI control tower for business reinvention. Our Service Now AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.

We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

This position is not eligible for employment-based sponsorship and will require in-office presence.

What you get to do in this role:

The Associate Solution Consultant is a hands‑on technical consultant with the ability to deliver and position Service Now’s project and portfolio management solutions while achieving quarterly and annual sales objectives for an assigned territory.

Partner with the Commercial sales team to qualify customer needs through discovery, surfacing pain points around project visibility, portfolio prioritization, resource contention, team collaboration, and technology alignment.

Participate across the sales lifecycle on acquiring new customers, from initial qualification to close.

Demonstrate the product, both standard and tailored to prospects and existing customers.

Generate product demo scripts and scenarios and maintain demonstration environment(s).

Scope and deliver Proof of Concept/Proof of Value engagements with that demonstrate measurable outcomes across SPM, CWM, and EA use cases.

Respond to Request for Information/Proposal documents with compelling, technically accurate solution narratives.

Stay current on product developments/releases to a level required for demo and POC/POV.

Deliver standard and tailored demos spanning SPM (PPM, Agile, Resource Management, Demand Management, Investment Planning), CWM (project work spaces, task management, team collaboration), and EA (capability maps, application portfolios, technology roadmaps).

Build and maintain demo environments, scripts, and scenarios that reflect real‑world customer workflows and business outcomes across the PM product suite.

Stay current on competitive analyses and understand differentiators between the company and its competitors.

Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security.

Act as the Service Now Portfolio/Project Management subject matter expert at executive briefings, marketing events and customer advisory sessions.

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.

1–2 years of experience in Solution Consulting, Sales Engineering, or a similar presales role; exposure to project management, portfolio management, or collaboration tools strongly preferred.

Familiarity with project and portfolio management concepts including PPM, Agile delivery, resource planning, demand management, work management, and enterprise architecture.

Ability to actively listen to customer requirements and translate complex business challenges into compelling solution narratives across SPM, CWM, and EA.

Demonstrated ability to learn new technology quickly and independently.

Eagerness to develop deep expertise across the PM product suite and grow into a specialist SC role.

Proactive and self‑directed — able to prioritize, execute, and deliver without constant guidance.

Exceptional communication and presentation skills with a focus on customer storytelling for both technical and business audiences.

Proven ability to manage commitments with integrity and attention to detail across multiple…