Senior Director IT Enterprise Strategy & Services

Senior Director IT Enterprise Strategy & Services

Location:

West Palm Beach, FL, US

Your primary role will be to lead a multi‑functional organization of Directors overseeing Infrastructure Architecture, PMO, Portfolio Planning, Application Support, Infrastructure Operations, and Site Support. Application Support and Infrastructure Operations are outsourced services. Provides leadership, direction, and performance management to a team of senior leaders responsible for critical IT service domains.

The ideal candidate will have a strong background in IT strategy, enterprise architecture, and vendor management, with a proven track record of leading complex IT projects and managing outsourced services.

• Develop and implement IT strategy aligned with business goals and objectives.
• Oversee the design and implementation of enterprise and infrastructure architecture to ensure scalability, security, and efficiency.
• Owns enterprise IT portfolio planning, prioritization, and execution, ensuring alignment between strategy, funding, and delivery outcome.
• Accountable for both ‘run’ (operations, support, stability) and ‘change’ (projects, transformation) across the IT services portfolio.
• Defines and enforces service delivery KPIs and SLAs across all infrastructure and application support functions, driving continuous improvement in reliability, user experience, and cost efficiency.
• Owns managed services strategy and performance, ensuring outsourced partners deliver against contractual, operational, and strategic expectations.
• Leads enterprise-wide transformation initiatives including cloud adoption, platform standardization, automation, and service modernization.
• Collaborate with internal stakeholders to understand business needs and translate them into technical requirements.
• Establish and maintain strong relationships with external vendors and service providers, negotiating contracts and ensuring high-quality service delivery.
• Ensure compliance with industry standards, regulations, and best practices.
• Monitor and optimize infrastructure and application performance, availability, and capacity.
• Lead and mentor a team of IT professionals, fostering a culture of innovation and continuous improvement.
• Owns operating and capital budgets across infrastructure, support, and portfolio execution, driving cost optimization and value realization.
• Development and ongoing refinement of enterprise-wide IT architecture standards.
• Ensure IT security and compliance requirements are embedded in IT architecture standards.
• Drive common IT approaches, processes and access to information across FCC/ASR.
• Active member of the ITS Architecture Review Board to evaluate and approve technology acquisitions and IT solutions.
• Provides operational governance and ensures execution alignment to Enterprise Architecture standards, partnering with EA leadership to enforce adherence to strategic architecture direction.
• Motivate, influence and inspire the FCC IT leaders to accept and drive towards the strategic IT architecture.
• Drive continuous improvements in IT efficiency and effectiveness around technology convergence, IT rationalization and standardized platform.
• Collaborate with Business to understand Service Strategy and Business Unit goals and priorities.
• Understand the business and customer needs to introduce innovative technical solutions that grow the bottom line and/or speed time to market.
• Advocate for technology and process improvements that will deliver flexible platforms and processes that support agile product development and facilitate the rapid transformation of customer insight into customer value.
• Network with industry thought leaders and be recognized for your contributions.
• Deliver infrastructure strategy in the areas of hosting, cloud, mobility, IoT, networking, integration, collaboration, end user computing.
• Deliver IT Strategic Plan, ensuring capabilities identified in strategic plan are being developed, roadmaps updated, and linked back to business strategy.
• Lead cloud first strategy and plan for migration of key applications and systems.
• Effectively demonstrate knowledge of how to architect and deploy…