Customer Technical Support

The Level 1 Technical Customer Support / Election Operations Technician provides operational and technical support for election tabulation, ballot processing, scanning systems, and election equipment. This position assists with ballot handling, equipment setup, quality control procedures, and troubleshooting of election-related technology in a secure, fast-paced environment. The ideal candidate is detail-oriented, comfortable working with computer systems, and capable of following established procedures and regulatory requirements.

• Operate and monitor tabulation equipment and scanning system
• Operate Clear Ballot scanning and adjudication system
• Perform ballot image review and adjudication support activitie
• Assist with ballot preparation, sorting, and processing operation
• Provide operational support during Logic and Accuracy (L&A) testin
• Perform quality control procedures related to ballot handling and chain of custody requirement
• Troubleshoot digital scanners, computer workstations, and basic hardware/software issue
• Maintain accurate processing workflows during high-volume election operation
• Assist with equipment setup, testing, maintenance, and operational readiness activitie
• Follow documented election laws, procedures, security protocols, and operational guideline
• Support additional election-related tasks and projects as assigne

• Strong computer skills and proficiency with standard computer applicatio
• Ability to quickly learn and operate new software systems and technical worklo
• Excellent attention to detail and accura
• Ability to follow documented laws, rules, procedures, and security protoco
• Strong organizational and problem-solving skil
• Ability to work effectively in a fast-paced, team-orien

• ents Candidates must be able to successfully pass a comprehensive background screening and drug screening as a condition of employment. Employment offers are contingent upon meeting all pre-employment screening requirements and maintaining eligibility to work in a secure election operations environm