Desktop Support Technician

At compucomstaffing ()  **,
** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We are currently seeking a qualified  
** desktop support technician
** to join our client's team  
** onsite
* * in west palm beach, fl.

This role provides hands-on technical support for the distribution control center (dcc) and corporate workstation environments, focusing on hardware maintenance, workstation lifecycle management, and operational readiness. The position requires strong attention to detail, ability to work independently, and dedication to maintaining reliable computing infrastructure for mission-critical dispatch and control center operations.

** duties and responsibilities**  **:*
* ** workstation lifecycle management*
* + replace, upgrade or reimage physical workstations to maintain current operating system standards

+ unpack appropriate cpu, hardware, and software and install each at default or to custom specifications

+ install and configure new physical workstations following customer specifications based on instructions supplied

+ perform hardware upgrades including, but not limited to, ram replacement, hdd to sata conversions, and component installations

+ test configured systems for appropriate functioning and troubleshoot for any errors found

+ decommission and properly dispose of legacy physical workstations and monitors

+ document workstations in use or replaced for asset tracking and inventory management

+ complete all required documentation of installation, including quality assurance sheets to ensure accurate billing with respect to warranty contracts, proper processing of defective products, and timely vendor returns and reimbursements

** hardware support & maintenance*
* + troubleshoot and resolve hardware issues including, but not limited to, power supply failures, docking station problems, and peripheral malfunctions

+ troubleshoot malfunctioning units using efficient problem-solving techniques and departmental procedures

+ replace defective hardware components such as keyboards, mice, monitors, and hard drives

+ test connectivity, audio, and display functionality on upgraded systems

+ work with lead technicians on difficult to solve problems or configurations

+ manage dcc/pddc supplies and maintain clean, organized work areas

+ support installation of new equipment behind video wall and other critical infrastructure

** operational support*
* + participate in on-call rotation as needed, providing 24/7 support for critical vdi and virtualization issues

+ respond to urgent connectivity and performance issues during business hours and after hours

+ coordinate with cross-functional teams for scheduled maintenance and upgrade windows

+ maintain operational readiness of dispatcher workstations and control center virtual desktops

+ reboot and restart systems to resolve patching reporting and other operational issues

+ perform escort duties for vendor installations and sensitive infrastructure work

+ coordinate with other teams for equipment delivery, setup, and configuration

+ respond to urgent hardware requests and workstation issues

+ maintain operational readiness of dcc/pddc dispatch workstations and control center equipment

** compliance & documentation*
* + adhere to all nerc cip compliance requirements

+ comply with departmental training certification requirements

+ maintain accurate asset lists for workstation deployments and upgrades (e.g., firefox deployment, corp machine asset lists)

+ document all workstation upgrades, hardware replacements, and configuration changes

+ follow established procedures for workstation imaging and configuration standards

+ ensure compliance with it security and operational policies during all hardware activities

** professional development*
* + research hardware and software literature to keep abreast of new product/service developments and announcements

+ stay current with technology trends and best practices in workstation management

** skills and qualifications**  **:*
* + strong hands-on experience with hardware troubleshooting and workstation support

+ proficiency in…