Tier 2 Helpdesk Technician

BERPL Technologies is employee owned & operated. It’s YOUR company and you drive its success.

We are ingrained to make a difference for our customers, communities, and team.

Build a market leader, the RIGHT way.

Exceptional, diverse, high-values people, committed to each other and building something special together.

BERPL Technologies is a culture of people development & growth. We are investing in the growth of amazing people who are looking for an opportunity and responsibility to do and be more than ever imagined.

We believe in work-life balance for everyone with flexible, hybrid work schedules

Get competitive medical, dental, and vision, plus 100% paid short- and long-term disability

Matching 401k Plan

We match your 401k contributions up to 5% for a future you can feel secure about

100% Employee Owned – Employees receive company shares in addition to their regular compensation and 401k contributions

B

Believe in people

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Enjoy the journey

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Relentlessly pursue better

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Play
to win

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Live the golden rule

Position:TIER 2 HELPDESK TECHNICIAN

Location: West Palm Beach, FL

Job :107

# of Openings:1

Palm Tech Business Solutions | West Palm Beach, FL (Hybrid) | Full-Time

At Palm Tech Business Solutions, we believe technology should help businesses move faster, work smarter, and operate with confidence. When technology issues arise, our clients rely on us to restore productivity, protect their systems, and provide expert guidance they can trust.

As a Tier 2 Helpdesk Technician
, you'll play a critical role in delivering that experience. You won't simply troubleshoot tickets—you'll solve complex technical challenges, uncover root causes, and help clients get the most from their technology investments. Your expertise will directly impact business operations, cybersecurity, employee productivity, and client satisfaction.

This role is ideal for someone who enjoys digging deeper than surface-level fixes, takes pride in ownership and accountability, and wants to continue advancing their technical career. You'll work across diverse environments, gain exposure to modern infrastructure and cloud technologies, and collaborate with experienced engineers who are invested in your growth.

If you're looking for an opportunity to make a meaningful impact while building the skills needed for the next stage of your IT career, you'll find it at Palm Tech.

As a Tier 2 Helpdesk Technician, you'll take ownership of technical issues that require deeper analysis and troubleshooting beyond initial support. You'll investigate, diagnose, resolve, document, and communicate solutions while collaborating with both clients and internal teams.

You'll work across multiple client environments and technologies, ensuring issues are resolved accurately and efficiently while maintaining a high standard of customer service.

• Investigate and resolve escalated support issues across Microsoft environments, servers, networks, and cloud platforms.
• Analyze logs, metrics, and system behaviors to identify root causes and implement effective solutions.
• Escalate issues to Tier 3 Engineering with complete documentation, supporting data, and clear impact assessments.

• Troubleshoot Windows workstations and servers.
• Administer and support Active Directory, Group Policy, DNS, DHCP, Kerberos, and Microsoft server services.
• Assist with virtualization platforms including Hyper‑V and VMware.

• Resolve issues involving Exchange Online, Microsoft 365, Entra  (Azure AD), MFA, Conditional Access, and authentication.
• Support tenant migrations, domain transitions, licensing administration, and identity synchronization.
• Troubleshoot routing, VPN, firewall, VLAN, NAT, and connectivity issues.
• Apply networking knowledge to identify and resolve communication failures across client environments.

• Respond to endpoint security alerts and investigate potential…