IT Project Manager

Job Description

We are seeking a mid-level IT Project Manager to support and drive execution across multiple active initiatives within a growing technology team. This individual will partner closely with a Senior Project Manager to help oversee projects that are already underway, ensuring timelines, deliverables, and cross-functional alignment remain on track. The current projects underway are centered around Call Center transformation.

This is a highly collaborative role ideal for a project manager who thrives in a fast‑paced environments and can effectively manage multiple work streams simultaneously.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• Support the planning, execution, and delivery of multiple concurrent IT projects
• Partner with a Senior Project Manager to manage timelines, milestones, and resource coordination
• Oversee ongoing initiatives, ensuring projects stay on schedule and within scope
• Facilitate communication across stakeholders including IT, business teams, and vendors
• Track risks, issues, and dependencies and proactively drive resolution
• Maintain project documentation, status reporting, and stakeholder updates
• Ensure alignment between technical teams and business objectives

• Bachelor's Degree
• 3–5 years of experience in IT project management
• Proven ability to manage multiple projects simultaneously in a fast‑paced environment
• Strong communication and stakeholder management skills
• Experience working within structured project methodologies (Agile, Waterfall, or hybrid)
• Experience leading or supporting call center-related projects (CRM, AI, or customer experience initiatives)
• PMP certification or working toward certification
• Career progression from Business Analyst into Project Management
• Experience working alongside senior leadership or within structured PMO environments