Distributed Systems Support Specialist

• Provide support for end-users of multifunction automated office systems within Florida Department of Health Department (FDOH) LAN and WAN network

• Responsible for coordinating work and assisting other employees

• Receives end-users help desk ticket requests and determines appropriate solutions and resolves problems within the allotted time

• Provides feedback to Information Technology staff and End-users within a status report on the help request via e-mail and/or verbal communication

• Configure, deliver and install Distributed Computer Systems and equipment at the end-users site according to FDOH standard configuration and/or end-user specifications

• Install vendor software and hardware patches and upgrades to the agency’s Distributed Computer Systems

• Provides support for FDOH network operating systems

• Maintains an accurate inventory of agency distributed computer systems hardware and software and ensures licensing compliance

• Develops and writes procedures for installation, use and solving problems of computer systems and data communications hardware and software

Requirements

• Valid Driver’s License
• Ability to lift and carry up to 45 pounds at any given time
• Knowledge, skills and abilities to proficiently use Microsoft Mail, Word, Excel and Outlook Mail, etc.
• Knowledge using computers running MS Windows Operating Systems and diagnosing, troubleshooting, configuration, installation, and maintenance of all computer equipment
• Knowledge of distributed processing operations, procedures, and equipment
• Knowledge of problem solving techniques
• Knowledge of computers and software
• Knowledge of the principles, practices and techniques of computer programming and/or computer systems analysis

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Hard Skills

• troubleshooting
• configuration
• installation
• maintenance
• computer programming
• computer systems analysis
• distributed processing operations
• software installation
• hardware installation
• patch management

Soft Skills

• problem solving
• communication
• coordination
• feedback provision
• time management

Certifications & Qualifications

• Valid Driver’s License