ITSM Change Manager – West Palm Beach, FL

Position:

ITSM Change Manager

Location:

West Palm Beach, FL (Onsite)

Duration: 6+ Months Contract

• Strong understanding of IT Service Management (ITSM) principles and change management processes.
• Ability to support the lifecycle of technical changes, from initiation to closure.
• Familiarity with change classification (Standard, Normal, Emergency) and risk/impact assessment.
• Working knowledge of compliance frameworks such as SOX, ISO 27001, NERC CIP, HIPAA, or similar.
• Ability to apply organizational compliance policies to technology change workflows.
• Skill in ensuring audit readiness, documentation accuracy, and adherence to control processes.
• Ability to understand core IT infrastructure components (servers, applications, networks, cloud systems).
• Experience interpreting technical change requirements and translating them into compliant change records.
• Comfort working with technical teams to validate feasibility, risks, and dependencies.
• Hands on experience with ITSM platforms such as Service Now, Remedy, Cherwell, or Jira Service Management.
• Ability to update workflows, validate change details, and maintain accurate records in the system of records.
• Skills in generating compliance and change related metrics or dashboards.
• Strong written and verbal communication skills for coordinating with technical teams, compliance partners, and business stakeholders.
• Ability to explain process requirements, guide teams through compliance steps, and elevate issues when necessary.
• Experience facilitating CAB preparation or supporting CAB activities.
• Ability to analyze change details for accuracy, risk, completeness, and compliance alignment.
• Skill in identifying process inconsistencies or gaps and recommending corrective actions.
• Ability to support root cause analysis for failed or non compliant changes.
• Strong capability to maintain precise records, supporting documentation, and audit ready evidence.
• Ability to ensure all required approvals and validations are completed before changes progress.
• Ability to manage multiple change requests simultaneously while maintaining compliance standards.
• Skill in prioritizing tasks in a fast paced technical and regulatory environment.
• Ability to work closely with IT, security, compliance, and operational teams.
• Ability to identify opportunities to streamline or improve change management procedures.

• Technical Change Support:
  Collaborate with IT teams to understand the technical implications of proposed changes and ensure they meet compliance standards.
• Assist in developing technical documentation for change requests and implementation plans.
• Compliance Coordination:
  Ensure all changes comply with organizational policies and relevant regulations.
• Assist in preparing audit documentation and compliance reports as needed.
• Documentation and Reporting:
  Maintain precise documentation for change management activities, ensuring all change requests, approvals, and implementation records are complete and accurate.
• Provide regular updates to stakeholders on compliance-related change initiatives.
• Risk Assessment:
  Support the identification and mitigation of risks associated with technical and compliance changes, ensuring minimal disruption to operations.
• Stakeholder Engagement:
  Engage with technical and compliance teams to gather input and feedback on change impacts and mitigation strategies.
• Training and Guidance:
  Develop and deliver training sessions to educate employees on technical and compliance change management processes.
• Performance Monitoring:
  Monitor change implementation outcomes to ensure they meet technical and compliance objectives.
• Assist in the evaluation of change effectiveness and compliance adherence.
• CAB Participation:
  Assist in organizing and participating in Change Advisory Board (CAB) meetings, providing insights into technical and compliance implications of changes.

Generic Managerial Skills, If any

• Strong technical understanding of IT systems and infrastructure.
• Familiarity with compliance standards and regulations.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work collaboratively across technical and compliance teams.
• Certifications:
  
  ITIL certification or relevant compliance certifications (such as CISM, CRISC) are preferred.
• Education:
  
  At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.