Operations Coordinator

Prima Chefs, Inc. is redefining in-home dining by bringing the quality and hospitality of an upscale restaurant experience directly to the customer's home.

Through our TuCena concept, we partner with high-end restaurants and use proprietary reusable, insulated vessels engineered to preserve temperature, texture, aroma, and presentation for over an hour — transforming delivery from a convenience into a true dining experience.

As an early-stage, hospitality-driven company, we are building our operations from the ground up. This is an opportunity to join a growing team where adaptability, personality, technology, and exceptional service all matter.

We are looking for a tech-savvy, outgoing, hospitality-minded Operations Coordinator to help manage the day-to-day execution of TuCena.

This is not a data analyst or traditional back-office administrative role. It is a hands-on operations position for someone who enjoys working with people, solving problems in real time, learning new technology, and keeping a fast-moving hospitality operation organized.

You will be at the center of daily operations: coordinating orders and deliveries, communicating with restaurant partners and customers, working within our CRM, dispatch, ordering, and communication platforms, troubleshooting issues, and helping ensure every TuCena experience meets our service standards.

The ideal candidate is someone who isjust as comfortable learning a new software platform or troubleshooting a workflow as they are calling a restaurant manager, speaking with a customer, or stepping in to solve an operational problem.

Because our businessoperateswhen restaurants are busiest, night and weekend availability is required.

• Coordinate daily order flow, delivery activity, restaurant communication, and operational logistics
• Work across multiple technology platforms, including CRM, dispatch, ordering, payment, phone, and internal communication systems
• Quickly learn new software and helpidentifymore efficient ways to use technology within daily operations
• Monitor active orders and proactivelyidentifyand resolve issues before theyimpactthe customer experience
• Communicate confidently and professionally with restaurant partners, customers, delivery partners, and internal team members
• Provide a high-touch, hospitality-first experience when handling customer questions or service issues
• Build strong working relationships with restaurant teams and other external partners
• Assist with scheduling, inventory, delivery vessels, supplies, and other operational needs
• Maintainaccurateoperational records and basic performance reporting
• Help develop and improve SOPs, workflows, and processes as the company grows
• Troubleshoot day-to-day operational and technology issues and know when to elevate them
• Jump in wherever needed during launch and growth — this is a startup environment, and responsibilities will evolve

• Hospitality or customer-facing operations experience strongly preferred, particularly in restaurants, hotels, luxury service, food delivery, or another high-touch service environment
• Highly comfortable with technology and able to learn new systems quickly
• Experience using or learning platforms such as CRMs, POS systems, dispatch software, online ordering platforms, scheduling systems, or similar operational technology
• An outgoing, personable communication style and confidence interacting with customers, restaurant managers, vendors, and team members
• Strong situational judgment and the ability to stay calm and resourceful when something goes wrong
• A natural problem-solver whodoesn'tneed every situation to have a predefined answer
• Strong organizational skills and the ability to manage several moving pieces simultaneously
• Comfortable…