Program Management Support Specialist

Program Management Support Specialist

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

We are seeking a Program Management Support Specialist to act as the focal point for the Cora Project Management tool. The primary goal of this role is to ensure high understanding, rapid adoption, and effective utilization of the Cora Program Management tool within the North America Commercial Service aftermarket project.

Key Responsibilities

• Develop and execute growth plans in a defined geographic region to achieve annual sales growth targets.
• Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information
• Order Support
• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support – field inbound calls regarding customer inquiries and orders
• Quote Management
• Customer & Product Support
• Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow up with Sales
• Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Required Qualifications

• Associate's degree.
• 3+ years' experience supporting software implementations or user adoption programs or change management.
• 3+ years of experience with ERP systems or field service management software such as SAP, Salesforce, Cora or similar project management tools.

Preferred Qualifications

• Proven track record of working with end-users to drive the adoption of new software and improving user workflows.
• Preference preferably in an aftermarket, field service, or manufacturing environment.
• Associate's or Bachelor's degree in IT, Computer Science, or a business-related field.
• 5+ years of experience in software support, application support, or a similar role, preferably in an aftermarket, field service, or manufacturing environment.
• Proficiency with CRM systems (e.g., Salesforce), and MS Office Suite.
• Excellent verbal and written communication skills, with the ability to explain complex technical concepts to non-technical users.
• Experience with ERP systems or field service management software.
• Patient & Service-Oriented:
  Focused on delivering an excellent user experience to technical staff.
• Collaborative:
  Skilled at working across teams.

Pay Range

The annual salary for this position is between $79,000.00 - $ annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits:
  Medical, Dental, Vision;
  Wellness incentives
• Retirement Benefits
• Time off and Leave:
  Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid…