IT Support Technician

Job Details

Job Location:

The Club at Ibis
- West Palm Beach, FL 33412

Summary

Under the general direction of the IT Director, the IT Support Technician provides assistance to the Club service along with the Public Safety’s operation. The role is the primary point of contact to provide technical assistance, solve customer service/end user queries, and troubleshoot hardware, software, and network issues. The IT Support Technician will also manage security functions and configuration of network and computer systems.

Must have a strong foundation in cybersecurity.

• Administers and maintains VMware vSphere environments. Manages virtual machines, optimizes host resources, and troubleshoots virtualization issues to ensure system high availability.
• Verifies all critical system backups daily.
• Provides desktop and hardware support, resolving issues swiftly to minimize downtime.
• Reviews, addresses, and updates all open IT Help Desk Requests from end users on a daily basis.
• Acts as the frontline support for Jonas Club and Activity Management Software.
• Configures, deploys, and maintains desktop hardware, peripherals, and network connectivity.
• Writes, tests, and deploys Power Shell scripts to automate administrative tasks.
• Facilitates adoption of AI productivity tools. Conducts team training sessions to maximize AI software utilization. Creates usage guidelines to ensure efficient and practical AI integration.
• Builds custom administrative workflows and digital forms within Office 365.
• Administers, configures, and troubleshoots the Avaya IP Office environment leveraging Avaya ASTA competencies.

• Manages, configures, and retrieves video forensic evidence from Salient DVR/VMS platforms.
• Enforces proactive security mitigation policies, maintains endpoint defense systems, and manages local network routing and switching infrastructure.
• Monitors network performance, diagnoses connectivity issues, and performs routine network maintenance.
• Manages the end-to-end support of the company’s small, complex network located within multiple locations supporting local and remote end users.
• Accesses and installs appropriate upgrades, patches, drivers, etc.
• Ensures licensures are within compliance and each license’s information is documented.
• Recommends to the IT Director potential new technical solutions for company.
• Performs other duties as assigned by IT Director, Systems Administrator, Chief Financial Officer, or General Manager.

Maintains absolute confidentiality and integrity of all data and sensitive company information.

Participates in professional organizations and activities related to the IT profession, training, and organizational development.

This position does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested.

This job has no supervisory responsibilities.

• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Safety and Security
  - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Customer Service
  - Manages difficult or emotional customer situations;
  Res…