Claims Advocate

Claims Advocate Patriot Growth Insurance Services | West Palm Beach, FL | Hybrid | Full-Time

As a Commercial Lines Claims Advocate, you'll serve as a trusted resource for clients during some of the most critical moments in their business operations. Your expertise, guidance, and advocacy will help navigate complex claims, facilitate communication between all parties, and support fair and timely claim resolutions. In this role, you'll work closely with clients, carriers, adjusters, and internal account teams to manage claims from initial reporting through final resolution.

Your ability to build relationships, analyze claim activity, and proactively identify trends will play an important role in protecting client interests and strengthening long‑term client partnerships.

Serve as the primary point of contact for commercial Property & Casualty claims, providing responsive communication and expert guidance throughout the claims process. Manage claims from first notice of loss through final resolution, including complex and escalated claims requiring heightened attention and coordination. Advocate on behalf of clients by collaborating and negotiating with adjusters and carrier representatives to support fair and timely claim outcomes.

Monitor claim activity within agency management systems and carrier platforms to ensure accurate documentation, timely follow‑up, and effective claim management. Analyze loss trends, claim drivers, and coverage concerns, sharing insights with account teams to support risk management and client strategy discussions. Prepare claim summaries, loss analyses, claim review materials, and other reporting that helps clients understand claim performance and potential exposures.

Client-focused and passionate about helping businesses navigate challenging claim situations. An effective communicator who can build trust and credibility with clients, adjusters, carrier partners, and internal teams. Detail‑oriented with the ability to manage multiple priorities while maintaining accuracy and strong follow‑through. A skilled problem solver who approaches complex claim issues with professionalism and persistence. Collaborative and relationship‑driven, with a commitment to delivering exceptional client service.

Organized and proactive in managing deadlines, claim activity, and documentation requirements. Committed to ongoing professional development and staying informed on industry trends, regulations, and carrier developments.

• Day One:
  Associate degree or equivalent combination of education and experience required. Minimum of 3 years of Property & Casualty claims handling experience, preferably in a client‑facing, consulting, or advocacy capacity.
• Strong knowledge of commercial Property & Casualty coverages, including property, general liability, commercial auto, workers' compensation, and umbrella liability.
• Strong communication, client advocacy, and negotiation skills.
• Excellent organizational skills with the ability to manage multiple claims and competing deadlines.
• High attention to detail and strong analytical and problem‑solving abilities.
• Ability to collaborate effectively with clients, account teams, carrier partners, and claims professionals.
• Proficiency with Microsoft Word, Excel, Outlook, agency management systems, and carrier claim platforms.
• Valuable Additions:

• Bachelor's degree.
• Active Property & Casualty Adjuster's License.
• Experience managing complex or escalated commercial claims.
• Experience preparing loss stratification reports, claim summaries, and mod worksheet reviews.
• Knowledge of regulatory requirements, privacy standards, and claims compliance best practices, including HIPAA when applicable.
• Experience participating in client claim reviews, mediations, settlement discussions, or carrier negotiations.

At Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.

• Multipl…