Operations Specialist - Global Supply Chain

Operations Specialist - Global Supply Chain Location

West Palm Beach, FL, US

The ASR Group® family of companies make up the world’s largest refiner and marketer of cane sugar. The companies produce a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group® companies operate five sugar refineries, located in California, Maryland, Louisiana, Canada and Mexico. In Europe, ASR Group® companies operate sugar refineries in the United Kingdom, Portugal, and, with a joint venture partner, Italy.

The companies also farm sugarcane and own sugar mills in Mexico and Belize. The ASR Group® portfolio includes the leading brands Domino®, C&H®, Florida Crystals®, Redpath®, Tate & Lyle®, Lyle's®, Sidul® and Whitworths®. ASR Group® companies also produce and market Tellus®, a single-use, compostable tableware and food service product made from plant fibers, including sugarcane.

This role is responsible for supporting third-party provider (3PP) operational and financial management activities in support of the North American supply chain network. The position supports key elements of vendor performance management, invoice governance, contract and budget oversight, and continuous improvement initiatives that strengthen service execution, financial accuracy, and process standardization. The updates tools/info to support resolving operational and financial issues, partnering across internal functions and external providers to drive accountability, improve workflows, support strategic projects, and deliver business results.

• Responsible for auditing all 3PP invoices prior to coding them for payment. This includes verifying the accuracy of the rates and the validity of the invoice as well as timely payment.
• Support reporting for major 3PP sites, including productivity, space utilization, service metrics, that provide input to scorecard development, and communicate insights to management to support operational decisions.
• Support, implement, and refine performance standards, standard operating procedures, training materials, and KPIs to drive consistency and accountability across the 3PP network.
• Serve as a primary vendor-facing point of contact for 3PP providers, building effective working relationships and driving issue resolution, service alignment, and performance accountability.
• Support continuous improvement initiatives related to invoice automation, month‑end storage validation, assessorial charge verification, and broader process optimization opportunities.
• Support budget‑related activities and support administration of third‑party provider agreements to ensure financial discipline and operational alignment.
• Manage daily and weekly communications related to 3PP invoices, reports, quality issues, and operational follow‑up, ensuring timely response and appropriate escalation.
• Coordinate with internal stakeholders and external providers to support audit scheduling, complaint resolution, report follow‑up, and cross‑functional execution.
• Assess incoming requests and redirect issues to the appropriate business owners when outside the scope of 3PP operations management.
• Assist in handling of requests for operational capability assessments, capacity insights, and cost estimates related to 3PP providers and network initiatives.
• Partner with Sales, Logistics, Customer Service, Distribution, Planning, Quality, and other cross‑functional teams to resolve issues, support business decisions, and implement system or process changes.
• Support Global Supply Chain Operations in managing 3PP transitions, startup activities, closures, and network changes.
• Participate in weekly and monthly operating reviews, providing insights and recommendations related to 3PP operations, service performance, and continuous improvement priorities.
• Support follow‑up on quality concerns with 3PP partners, ensuring timely containment, corrective action, and communication with stakeholders.
• Monitor inventory practices and product rotation compliance, driving corrective actions when performance gaps are identified.

• 2+ years of progressive experience in supply…