Field Service Representative

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Overview

The Field Service Representative 1 is an entry level position. Dive into an exciting role where you’ll manage and maintain Sharp equipment across your territory. This role is perfect for tech enthusiasts who are eager to tackle hands-on challenges and thrive in a fast-paced, customer-focused environment.

Responsibilities

• Collaborates with and receives mentorship from experienced Field Service Technicians in installing, maintaining, and repairing Sharp equipment within a designated territory.
• Resolve at least 85% of service calls independently post-training, striving for mastery in equipment maintenance.
• Conducts mechanical and electronic adjustments on equipment as per Technical Service Manual and Field Engineering Bulletins.
• Interprets schematics and conducts electrical troubleshooting, including the complete digital product line.
• Handles customer relations independently, escalating complex situations as necessary.
• Manages parts inventory efficiently to support smooth operations.
• Completes administrative tasks promptly and accurately.
• Collaborates with colleagues and management to achieve service goals and maintain a positive work environment.
• Reports equipment performance issues to the Branch Field Service Manager and any steps taken to resolve them.
• Assists with additional duties as assigned by the Branch Field Service Manager.

Qualifications

• High School Diploma or equivalent mandatory.
• Technical vocational schooling desirable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
• Must possess or achieve CompTIA A+ certification within one (1) year of hire.
• Strong communication skills and mechanical aptitude.
• Must successfully complete Sharp equipment pre-testing and training.
• Knowledge of Windows and Microsoft Office software products preferred.
• Valid Driver's License and automobile insurance within company guidelines.

Physical Demands

• Must be able to travel locally on a daily basis to various customer sites.
• Requires frequent kneeling and bending and considerable use of hands and tools. Walking long distances.
• Frequently requires moving or lifting up to 50 pounds and able to lift 75 on occasion.
• Exposure to live electrical circuits and extreme environmental conditions (heat, cold, and working with flammable materials).
• Able to work in confined spaces and possess required vision abilities (close, distance, color, peripheral, depth perception, and ability to adjust focus).

About Us

Sharp Business Systems is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. We provide innovative technologies and services including AQUOS interactive display panels, multifunctional printers, and managed IT services.

Compensation For This Position

The compensation range for this role is $35,800-$48,840. The listed salary range excludes bonuses, incentives, differential pay, and other forms of compensation. Starting salary will be determined by experience, education, training, certification, and location. You may also be eligible for discretionary incentive awards, commissions, and program-specific awards as applicable.

Employee perks

• Flexible hybrid work schedules.
• Comprehensive healthcare plans (medical, dental, vision).
• 401k retirement plan with competitive match and financial planning tools.
• Employee Assistance Plan for mental and behavioral health, balance, and support.
• Wellness programs, training, professional development, and mentorship.
• Voluntary insurance benefits for financial planning (auto, home, , legal).
• Dynamic culture that values diversity and innovation.

Legal and employment notices

Sharp Electronics Corporation is an equal opportunity employer – minority/female/disability/veteran. No agency resumes will be accepted or fees paid without a written engagement agreement. All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations. Local candidates only.

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