Customer Experience Training Manager

Customer Experience Training Manager

Location:

West Palm Beach, FL, US, 33409

Flexible Work Arrangement:
Hybrid

Job Category:
Customer Standards & Services

Career Level:

Management

Requisition

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

We are seeking a highly skilled and strategic Customer Experience Training Manager to lead the design, implementation, and management of customer experience training programs with a primary focus on the US region. The ideal candidate will bring extensive experience in hospitality operations, instructional design, and leadership, with a proven ability to drive service excellence across diverse teams. This role demands a proactive leader who can balance high standards with innovation, manage multiple stakeholders, and ensure training initiatives align with both regional and global company objectives.

Frequent travel within the US and occasional international travel will be required to support and develop teams on-site.

This role is an office-based position, on a hybrid schedule, working at least four times weekly from the office. Our ideal candidate will work from our corporate office location in West Palm Beach, FL OR US Flagship location out of Teterboro, NJ. The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range for this exempt position will be as follows: $72,000 - $98,000 annually, plus a performance-based bonus up to 10% of annual salary.

We are fueling the future of global flight with passion, driving rapid growth and reshaping the business aviation industry. As we scale and rewrite history, we need leaders who can accelerate this momentum. This is your chance to be part of something extraordinary, leading in a high-impact environment.

Opportunity to lead and shape customer experience training with a significant impact on the US market. Dynamic and international work environment with extensive travel opportunities. Leadership role with autonomy to drive meaningful training initiatives. Be part of a team committed to excellence, innovation, and professional growth. If you are passionate about hospitality, training, and making a meaningful impact, we’d love to hear from you!

• Leadership & Strategic Accountability:
  Own and drive the development, execution, and performance of customer experience and service training programs, with a strong focus on the US, ensuring full alignment with global CX strategy, operational standards, and the brand promise under the leadership of the Global Director Customer Experience.
• Regional Ownership:
  Act as the accountable CX Training Lead, notably in the US, responsible for elevating service delivery across all locations through on-site coaching, quality audits, and hands‑on operational support as part of the global CX leadership team.
• Global & Cross‑Functional Alignment:
  Partner closely with Global CX, Operations, HR, Safety, Brand, and regional leadership teams across multiple time zones to ensure training content, service standards, and delivery models are consistently implemented and continuously improved, particularly in the US market.
• Program & Resource Management:
  Hold end‑to‑end responsibility for training programs, with a strong focus on the US, including planning, budgeting, scheduling, vendor management, and resource allocation, while ensuring full compliance with global governance, audit, and safety requirements.
• Performance & Continuous Improvement:
  Be accountable for training impact by monitoring service KPIs, customer feedback, audit…