Community Engagement Director

Position Summary

The Director of Community Engagement provides leadership, oversight, and day-to-day direction for Community Connections, Community Navigation, Jewish Family Life, and Shalom Palm Beach. The role ensures engagement initiatives are coordinated, effective, data-driven, and aligned with the Federation’s broader Community Engagement strategy. The Director oversees constituent engagement pathways, community partnerships, referral systems, program outcomes, and staff performance while fostering meaningful connections throughout the Palm Beaches and Treasure Coast.

• Achievement of established engagement goals and KPIs
• Accurate constituent tracking and CRM data integrity
• Strong community partnerships and referral outcomes
• Positive constituent experiences and engagement outcomes
• Effective leadership, accountability, and program performance

• Provide leadership, supervision, support, and accountability for Community Engagement staff.
• Support execution of the Federation’s Community Engagement strategy.
• Monitor program performance, KPIs, and community impact outcomes.
• Ensure accurate constituent tracking and CRM data management.
• Maintain engagement pathways, referral processes, and warm handoffs.
• Cultivate relationships with synagogues, agencies, schools, and community partners.
• Collaborate across departments to support integrated engagement strategies.
• Support community-wide initiatives, outreach efforts, and events.
• Develop operational systems, processes, and best practices.
• Represent the Federation throughout the community.

• Bachelor’s degree required; advanced degree preferred.
• Five or more years of nonprofit leadership, community engagement, relationship management, or program management experience.
• Supervisory experience strongly preferred.
• Strong operational, organizational, and project management skills.
• Experience with CRM systems, reporting tools, and outcome measurement.
• Excellent communication and relationship-building skills.
• Ability to analyze data and use insights to inform decision-making.
• Commitment to Jewish communal life and relationship-based engagement.
• Ability to work evenings and weekends as needed.

The Federation’s offices are located in a professional facility in West Palm Beach. The environment supports team collaboration, employee well‑being, and a culture of inclusion. Safety and wellness initiatives include physical, mental, and emotional health programs, professional development opportunities, and a dedicated wellness program.

• Comprehensive medical, dental, vision, disability, and life insurance coverage.
• Dedicated employee wellness program.
• Generous paid time off, paid Jewish and U.S. holidays, and early office closings for Shabbat and holiday eves.
• 401(k) retirement plan with employer contribution.
• Pre‑tax benefits including FSAs and HSAs.

Compensation is benchmarked based on role, level, and location and incorporates factors such as experience, skills, and education.

Jewish Federation of Palm Beach County is an Equal Opportunity Employer.

Employment is at-will, and this job description is not an employment contract.