Field Operations Manager

National Carwash Solutions has become North America’s largest equipment, service, and cleaning solutions provider in the car wash industry. Our world-class brands are backed by the largest service network in the country with more than 500 dedicated service professionals and growing! Come join us for an extraordinary career in a high growth, team-oriented company!

As a Field Operations Manager, you will retain the responsibility for the efficient installation and servicing of NCS carwash systems and accessories within his/her assigned service area. You will manage, organize, direct, and perform various work phases necessary to provide complete customer satisfaction.

• Train new service technicians on safety and technical job requirements, accountable for team’s awareness of changes per service and safety bulletins. Supervises, coordinates, assists, and trains Service Technicians and PMPI Technicians
• Organize and deliver technical training programs for field personnel to elevate skill levels and service quality
• Deliver comprehensive ERP training for regional staff to strengthen system proficiency and operational consistency.
• Provide advanced ERP support to regional managers, resolving complex system issues and ensuring continuity of operations.
• Conduct quality assurance touchpoints to assess service performance, identify failures, and support corrective action plans.
• Promote preventive maintenance and chemical sales programs, support service execution, and maintain related program records.
• Manage the Inventory Control Lead in supporting inventory planning and ensuring appropriate replacement parts and supplies are available to meet operational needs.
• Manage the Inventory Control Lead in supporting timely warranty parts returns and ensuring required service reports are accurate and complete.
• Oversee inventory processes, ensuring accurate execution, accountability, and alignment with company standards.
• Drives continuous improvement program for territories within region, identifying leading practices that can be made into standard operating procedures and implemented across the region,
• Leading and overseeing execution of Kaizen events with field personnel to identify root cause issues, create new process, tools, and tech solutions led from field personnel input
• Drive change management processes for rollout of new initiatives to ensure clarity, alignment, and consistency across territories.
• Provides Sr. Field Operations Manager and Field Operations Director with recommendations and projections associated with service expenses and revenue. Keeps TSM informed of all significant problems and progress of resolutions
• Develop and maintain reporting tools and dashboards that enhance visibility into regional performance and key operational metrics.
• Analyze operational and performance data to support regional management in strategic and tactical decision making.
• Support targeted operations investigations to identify, create corrective actions and execute plans to recover profit or revenue losses
• Lead initiatives that shape and reinforce a positive, high performance organizational culture.
• Provide technical support to field personnel, troubleshooting issues and ensuring timely resolution of field level challenges.
• Performs administrative functions required of personnel in a supervisory capacity.
• Responsible for knowing and complying with all service policies and procedures.
• Comply with and ensure all team members comply with all applicable OSHA, EPA, DOT, local regulatory laws, and company safety policies
• Ensure operational compliance by monitoring adherence to established policies and procedures, and develop or clarify new policies as organizational needs evolve.

• Support all levels of Field Management on strategic personnel decisions, including staffing, performance management, and leadership development.
• Support the development of Field Service Supervisors by coaching leadership capabilities, reinforcing role expectations, and promoting consistent people-management practices across the field organization.
• Periodically works with equipment sales team and marketing…