Assistant General Manager

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness’ Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are:
Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, and Fight Hard To Win.

Core

Purpose:

To create loyal, lifelong fans and exercise practitioners.

Position

Purpose:

Lead, coach, and train the Sales team to create a fun atmosphere, be great hosts, and be the hub for information for our members, guests, and staff.

Our Assistant General Manager reports directly to the General Manager. This role assists the Sales team and handles day‑to‑day tasks. The assistant GM creates connections with prospective members, facilitates their membership journey, and ensures their success. Responsibilities may evolve with the gym’s needs.

• Ensure sales targets are met, especially during weekends or when the GM is absent, by leading the team and driving sales initiatives.
• Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
• Oversee billing processes for memberships, monitor the sales process, and ensure timely follow‑up with leads and prospects.
• Communicate goals, expectations, and procedures to staff so everyone understands their roles.
• Supervise maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Maintain high‑quality customer service by addressing member concerns, managing membership inquiries, and resolving issues promptly.
• Engage with members in a friendly and approachable manner, actively listening to their needs and providing clear responses.
• In emergencies, communicate calmly and clearly with staff and members, providing instructions and updates to ensure safety.

• 2 years of customer service experience.
• 3‑4 years of sales experience.
• 1 year of supervisory experience.
• Strong communication skills, both verbal and written, for interactions with employees, management, and vendors.
• Excellent relationship‑building and influencing skills with people at all levels and functions.
• Strong detail orientation, systematic problem‑solving, good time management, organization, and record‑keeping skills.
• Excellent MS Office skills.
• Prior experience or strong interest in the fitness industry is a plus.
• Alignment with our Core Values.

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repeatedly to lift more than 40 lb.
• Ability to access and operate the company computer system, including preparing documents, entering data, and reading reports.

Salary range: $19.90—$21.90 USD.

• Variable income opportunities including commission and bonus.
• Post training increase.

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and a plus one family member.
• Discounted personal training and merchandise, including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and Employee Assistance Program are offered!*.
• 401(k) + company matching!*.
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.