Practice Manager; FGP; West Palm , Florida

Position Summary:

We have an exciting opportunity to join our team as a Practice Manager (FGP) - West Palm Beach, Florida.
The FGP Practice Manager is responsible for overseeing the daily activities of practice operations, including the hiring, onboarding, and management of staff, handling patient interactions, and adherence to the policies and procedures of the Faculty Group Practice. The practice manager will be responsible for collaborating with physicians as well as FGP regional leadership to implement operational and business initiatives.

• Ensures enforcement and adherence to FGP policies are procedures
• Hires, onboards, trains and manages staff
• Oversees daily practice operations including reception/phones, staffing and provider schedules, and workflows
• Promotes excellence in patient experience by monitoring patient feedback, responding to issues, and reinforcing best practices
• Monitors supply inventory and medical equipment maintenance
• Coordinates regular staff meetings and performance reviews
• Collaborates with Physicians to support efficient workflows and optimize patient access
• Communicates issues or roadblocks to the regional manager/operations leads
• Performs other duties as needed

• Directs business and patient care functions of a Faculty Group Practice site (insert type of practice based on level of manager/role JD title).
• In conjunction with FGP leadership, is responsible for implementation of FGP business planning decisions and initiatives including onboarding new physicians, new locations, and space expansion/consolidations as needed.
• Enforces adherence of NYULH and FGP policies and procedures and standards including but not limited to HIPAA, Compliance and Human Resources,
• Works with Director or Regional Director to develop staffing standards, ongoing trainings and performance and productivity metrics.
• Improves performance to expected benchmarks, reviews and disseminates information to practices on a regular basis.
• Assists in implementation and oversight of key FGP operational initiatives including, but not limited to, MIPS, Check Mate, Patient Secure and digital scheduling.
• Reviews operational dashboards and management reports to track performance and identify trends that need to be addressed.
• This includes oversight and management of key indicators related to MIPS, Epic front-end work queues, waitlists, inbaskets, open encounters, and patient experience, etc.
• Identifies additional staff training requirements and coordinates as needed.
• Attends FGP Leadership and Administrative meetings and effectively communicates upcoming changes, upgrades, and initiatives to staff and physicians.
• Monitors revenue cycle outcomes relative to front-end processes including co- pay collection, insurance verification, authorization and referral management and front-end denials.
• Participates in financial management including budget planning and business development activities.
• Oversees and manages any required training for new hires and existing staff on workflows, and policies and procedures to maintain standardization across the FGP. Works closely with FGP representatives to identify opportunities to improve front-end processes.
• Coordinates with Tenant Coordinator to address any facility concerns related to the practice space including the development of emergency action plans.
• Manages equipment including asset acquisition, maintenance, end of useful life planning and proposals for new/replacement items.
• Serves as liaison with other NYULH Department Representatives.
• Performs other duties and projects as necessary.

• Oversees the coordination, integration, communication, implementation and performance evaluation of practice and clinical operations, and policies and procedures. Identifies areas for improvement and develops detailed action plans as necessary.
• Optimizes patient flow and patient access.
• Supports key initiatives related to MIPS, gaps in care and other clinical quality programs
• Ensures clinical in-baskets are maintained and open encounters are closed within a timely manner.
• Works with FGP Clinical Leadership to enforce policies and procedures.
• Ensures clinical compliance with Patient Safety initiatives and reporting.
• Partners with Nurse Manager to ensure AAAASF annual accreditation is met where applicable.
• Supports FGP Clinical Quality Management by maintaining appropriate documentation of practice licensures.
• Works with FGP Clinical leadership to ensure all requirements are met…