Social Media Department Manager

SOCIAL MEDIA DEPARTMENT MANAGER Seat Overview

We’re a fast-moving, creative marketing agency grounded in our core values:
We are communicative. We are dedicated. We are tenacious. We are versatile. We are Loudr.

We are looking for a Social Media Department Manager to lead our organic social media team with cohesion, accountability, and strategic conviction. This role is for a leader who can elevate client relationships, passion for content marketing, and ability to drive results.

You will provide direction and cohesion to all of our Organic Social Media Marketing efforts. In addition, you will have client‑facing responsibilities, acting as a senior point person to manage important client conversations, expectations, and ensure the delivery of top‑tier service.

This role is pivotal in shaping our clients' success through impactful content and effective marketing strategies.

Role is expected to have a dual focus:
Social Media Manager role 75%, Influencer Marketing 25%.

• Lead and mentor a team of Social Media Specialists and Content Coordinators, fostering creativity, growth, and professional development.
• Develop and implement efficient workflows, processes, and procedures to enhance team productivity and client satisfaction.
• Work closely with the social media team to create and execute content strategies, including expectation setting, planning, and reporting.
• Establish and maintain a social media reporting system for campaign performance tracking and optimization.
• Act as a senior point of contact for client communication, managing expectations and addressing needs, especially on select tier‑one accounts for top paying clients.
• Implement effective affiliate program management and collaborate with social media coordinators.
• Drive brand awareness and engagement through coordinated content creation; stay updated on industry trends and best practices in content marketing.
• Establish streamlined project workflows for efficient content marketing execution.
• Collaborate with cross‑functional teams to align content strategies with overall marketing goals.
• Stay informed about emerging tools, platforms, and technologies relevant to social media.
• Provide strategic guidance to clients leveraging expertise in social media.
• Ensure exceptional service delivery and maintain strong client relationships.
• Handle organic social media overflow as needed.
• Cultivate a collaborative and inclusive work environment.

• Bachelor's degree in Marketing, Communications, or a related field.
• Proven experience in content marketing, social media management, and copywriting (7 years preferred, 5 years agency experience).
• Strong understanding of social media platforms, trends, and best practices.
• Excellent written and verbal communication skills.
• Creative mindset with an eye for detail and aesthetics.
• Understanding of SEO, web traffic metrics, and digital reporting.
• Ability to manage multiple projects and meet deadlines in a fast‑paced environment.
• Client‑focused mindset with the ability to build and maintain strong relationships.
• Leadership skills with experience in managing and mentoring a team.
• Graphic design experience is preferred.
• Experience with Sprout Social, Canva and Adobe Creative Cloud is preferred.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.