Technician Customer Service

Technical Customer Support / Election Operations Technician Position Summary

The Level 1 Technical Customer Support / Election Operations Technician provides operational and technical support for election tabulation, ballot processing, scanning systems, and election equipment. This position assists with ballot handling, equipment setup, quality control procedures, and troubleshooting of election-related technology in a secure, fast-paced environment. The ideal candidate is detail-oriented, comfortable working with computer systems, and capable of following established procedures and regulatory requirements.

• Operate and monitor tabulation equipment and scanning systems.
• Operate Clear Ballot scanning and adjudication systems.
• Perform ballot image review and adjudication support activities.
• Assist with ballot preparation, sorting, and processing operations.
• Provide operational support during Logic and Accuracy (L&A) testing.
• Perform quality control procedures related to ballot handling and chain of custody requirements.
• Troubleshoot digital scanners, computer workstations, and basic hardware/software issues.
• Maintain accurate processing workflows during high-volume election operations.
• Assist with equipment setup, testing, maintenance, and operational readiness activities.
• Follow documented election laws, procedures, security protocols, and operational guidelines.
• Support additional election-related tasks and projects as assigned.

• Strong computer skills and proficiency with standard computer applications.
• Ability to quickly learn and operate new software systems and technical workflows.
• Excellent attention to detail and accuracy.
• Ability to follow documented laws, rules, procedures, and security protocols.
• Strong organizational and problem‑solving skills.
• Ability to work effectively in a fast‑paced, team‑oriented environment.

• Candidates must be able to successfully pass a comprehensive background screening and drug screening as a condition of employment. Employment offers are contingent upon meeting all pre‑employment screening requirements and maintaining eligibility to work in a secure election operations environment.