Quality Control Technician

Knowledge of work instructions, procedures, and calibration of QC instrumentation referenced in the LATICRETE Quality Control Manual. Ensures all lab testing results are filed, all the Quality Control test data is entered and pertinent information (CoAs) is stored in the computer database (JDE). Ensures QC testing samples are obtained according to the Quality Requirements testing Level (Work Instruction 9.1.36) and maintains a storage system for retained samples.

Monitors the execution of Good Laboratory Practices. Responsible for the entry of test results in the QC tracking system and the cross‑check of records. Has basic knowledge of 5S and can assist in training new employees. Orders supplies for the QC lab and ensures the QC data‑up system is maintained and updated daily. Assists in communications with production personnel to provide a smooth, efficient production flow of quality products, as needed.

Ensures all QC instruments meet calibration requirements listed in the calibration work instructions. Works with team members to identify improved methods of QC analysis and/or new QC lab equipment to improve lab efficiencies. Ensures that all CoAs, MSDS, Calibration/Verification, meet ISO 9001 traceability. Completes and distributes all forms in accordance with the work instructions in the Q.C. Manual. Writes a daily report of all QC testing performed on products received in the QC lab using the appropriate communication database or electronic format.

Supports the root cause analysis investigation of nonconforming product. Test and report on all Field Test complaints filed by technical services. Provides improvements for QC lab workflow, testing, and other QC related activities. Compares all C of A’s against the Master C of A to determine acceptance or rejection and enters all pertinent data into the computer system.

Demonstrates problem‑solving abilities, while communicating with superiors with appropriate solutions in a timely and efficient manner. Computer skills: strong knowledge of Microsoft Office (Word, Excel) and Outlook; ability to present technical data to QC team, business leaders and others as needed. Team cooperation – leads the LATICRETE core values by maintaining a positive, cooperative, and professional attitude with all LATICRETE employees and all customers.

Provides and ensures batch adjustments meet expectations based on QC lab batches performed. Has strong technical knowledge of chemistry in the following areas: cementitious chemistry, epoxy liquids, latex, and/or any LATICRETE product lines. Provides data to Quality Control Champion and Regional QC Managers for monthly KPI reports. Quality Control Ways Of Working (QC WOW) (Daily): prioritizes and allocates work; delegates and allocates tasks to lab personnel to support company priorities and drive results.

Sets clear priorities for the team and individuals, including appropriate allocation of resources (time, money and people). Builds team culture: consistently holds lab personnel accountable for upholding the organization’s values. Properly and timely escalates unhealthy conflict among peers and lab personnel. Fosters an open environment where peers can provide constructive feedback and suggestions for improvement. Communicates and motivates: shares regular business updates;

conveys information in a clear and timely manner; listens carefully to the views and opinions of peers, lab personnel, and internal customers.