District Manager - West Palm , FL

Position: District Manager - West Palm Beach, FL
Location:

Sunrise, Florida Reporting to the VP of Retail, the District Sales Manager is responsible for all activities and sales results in the district. The District Manager will hire, train, and develop their management teams to attain sales growth.

They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district of our teams and animals.

Essential Duties
*** Staffing and Training
**** Ensures the district is fully staffed and maintains quality bench strength to support the needs of the business
* Hiring – Create a talent pipeline by developing and maintaining proactive staffing plans for the district; plan & coordinate hiring (pre-screening, interviewing, reference checks) through others for vacancies in stores within their district.
* Work with store managers to ensure that all employees are adequately training in procedures and product knowledge;
Ensure that the training program is utilized within their district.
* Control payroll expenses by overseeing the store scheduling budgeted hours. Ensure store manager is scheduling based on business needs
* Complete an analysis of the labor reports each pay period.
* Performance Management and appraisal – Complete annual performance evaluations of all district’s Store Managers and ensure that Store Managers complete evaluations of staff.
* Ensure performance issues are dealt with in a professional and timely manner; staff merit increases, and position changes follow HR guidelines.
* Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
* Ensure that company values are upheld and properly represented within the area.
* Health & Safety – ensure store managers enforce all health & safety requirements, i.e., utilizing protective devices, completion of accident reports, etc.
* Motivate, coach, counsel and develop teams focused on selling.
* Manage and approve vacation requests ensuring stores are always adequately scheduled.
* Arrange travel for self and managers to attend company meetings and training seminars securing the best rates possible.
*** Operational & Customer Excellence
**** Complete monthly store visits
* Ensure store ambiance, merchandising execution, and operational standards are met in every store. Provide coaching and assess brand standards 2/per quarter.
* Validates consistency with use of tools and processes and ensures company directives are implemented by deadlines specified.
* Build relationships and drive ongoing customer satisfaction, track customer ratings and reviews and action as needed.
* Ensure all stores adhere to corporate standards by ensuring Store Managers audit and address any lapses.
* Monitor inventory levels in stores to ensure that company standards and tolerances are met;
Where variances exist, develops and follows up on action plans developed with the store manager.
* Monitor freshness tracking in all stores with careful attention to reducing expiring food write-offs.
* Ensure the monthly Call to Action program is executed in all stores.
* Conducts regular loss prevention checks and coordinates with the Loss Prevention department to proactively address issues of shrinkage in stores within their region.
* Provide after-hours phone support to stores.
*** Business Insight
**** Drive sales and create a team-oriented environment through role plays, communicating results, and the selling model.
* Regularly review and analyze sales results for their area; develop and implement individual business strategies for all stores in their area to improve business results (i.e., transferring “best practices” from one store to another within their region); sets targets, follows up regularly to monitor performance, suggest improvements, and remove obstacles where possible.
* Prepare expense reports, code expenses and submit receipts as directed by corporate.
* Analyze reports, communicate appropriate information to Senior Director Regional Store Operations to maximize business opportunities and improve district profit.
* Review profit and loss statements. Determine areas of…