Sales Support Associate III

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

As an integral part of the store’s overall success and efficiency, the Sales Support Associate focuses on delivering the brand commitment through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work supporting the flow of product from receipt through point of sale is essential to this role.

• Greeting the customer with a smile, eye contact, and offering your name
• Interacting genuinely and naturally with the customer
• Reading cues and determining customers’ needs
• Conducting email/name capture where permitted by law
• Maintaining accuracy while operating POS
• Maintaining cash wrap organization and cleanliness
• Suggesting multiple add‑ons and selling gift cards
• Maintaining cash and POS media accurately and in compliance with Coach policy
• Thanking customers sincerely and providing a reason to return
• Representing the Coach brand appropriately

• Receiving shipments and transfers
• Notifying Store Management when new product arrives
• Scanning cartons/transfers and verifying store information
• Communicating all discrepancies to Store Management
• Processing shipment/transfers according to Coach standards and time frames
• Organizing and cleaning the stockroom daily, including offsite or remote warehouses as applicable
• Shifting/organizing product in the stockroom, reacting to sell‑through and making room for new product
• Managing stock levels/product ownership in back‑of‑house and on the sales floor
• Preparing and conducting regular cycle counts, as directed
• Participating in store physical inventory counts, as scheduled
• Maintaining Company Loss Prevention standards

• Analyzing sales floor to assess replenishment needs
• Replenishing sales floor/assigned zone
• Reacting to sell‑through and executing visual merchandising needs
• Supporting sales floor activities as directed
• Communicating price points, features/benefits, color, and stock availability to multiple customers
• Responding to customer requests confidently and partnering with the sales team or Store Management when needed
• Upkeeping housekeeping standards

• Courage
  :
  Provides direct feedback, addresses issues quickly, and takes necessary action.
• Creativity
  :
  Generates innovative ideas and forms connections among unrelated concepts.
• Customer Focus
  :
  Meets customer expectations, gathers feedback, and builds trust.
• Dealing with Ambiguity
  :
  Copes with change, shifts gears comfortably, and acts without the full picture.
• Drive for Results
  :
  Exceeds goals, remains top performer, and pushes for results.
• Interpersonal Savvy
  :
  Relates well across all levels, builds rapport, and diffuses tension.
• Learning on the Fly
  :
  Learns quickly, experiments for solutions, and embraces challenges.

• Experience:
  
  1–3 years of previous retail experience (cashier/stock, sales, etc.) in a luxury retail environment.
• Education:
  
  High school diploma or equivalent; college degree preferred.
• Technical:
  Knowledge of cash register systems, basic computer skills, iPad/laptop use, Mobile POS, internet, walkie‑talkie, reading price and product release sheets.
• Physical:
  Ability to work fast paced, maneuver sales floor and stock room, climb, bend, kneel; lift up to 25 lbs, up to 50 lbs for shipments.
• Schedule:
  
  Flexible availability including nights, weekends, holidays, and high‑traffic retail days such as Thanksgiving, Memorial Day, Christmas Eve, and Mother’s Day.

Base Pay Range: $15.00 – $19.50 per hour. Tapestry complies with minimum wage requirements and other applicable local regulations.

Benefits:
Health (medical, dental, vision), life insurance, disability insurance, 401(k) plan, paid time off for wellness and vacation, and employee discounts.

Additional Compensation:
Discount on certain products and incentive compensation.

Tapestry, Inc. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and are made without regard to protected characteristics. Tapestry will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation, please contact Tapestry People Services at 1‑855‑566‑9264 or e

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