Pawnbroker

Summary

Provides excellent customer service while securing loans to businesses and individuals with personal property items such as jewelry used as collateral and making sales of a wide variety of items throughout the store.

• Delivers excellent customer service to every customer who walks through the door
• Provides loans via pawn
  • To accurately determine loan amounts:
    • At a minimum, be proficient with pricing general merchandise
    • Understand and apply systems used to value gold and other jewelry

Accurately use Pawn Master for all transactions

Accepts payments on pawns, sales and layaways

Retrieves items back to those who have repaid loans

• Be knowledgeable of items in the store
• Engage and satisfy the customer while negotiating the best price for the Company
• Provide product demonstrations, as requested

Adheres to industry regulations

Actively involved in security procedures in accordance with the Security Procedures Manual

Responsible for following processes detailed in procedures manuals.

Ensures all merchandise is properly labeled and stored

Participates in keeping the store neat and clean

Pulls merchandise from storage as it comes out of hold or pawn and clean it as needed in preparation for being on the sales floor

Performs other related duties as assigned by management

• This job has no supervisory responsibilities.

• High school diploma or general education degree (GED) Preferred
• Possess basic computer knowledge/skills
• Basic math and communication (verbal and written) skills
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Other skills required:
  • Professional, outgoing, and customer service oriented
  • Remain calm and professional in stressful situations
  • Detail-oriented and work effectively under pressure
  • Must be able to work independently and productively with minimum supervision
  • Ability to speak effectively and articulately with a diverse group of customers
  • Highly developed sense of integrity and commitment to customer satisfaction
  • Demonstrated passion for excellence with respect to treating and caring for customers
  • Able to work a flexible schedule to include weekends and holidays

• Diversity - Shows respect and sensitivity for cultural differences;
  Educates others on the value of diversity;
  Promotes a harassment-free environment.
• Ethics - Treats people with respect;
  Keeps commitments;
  Inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Business Acumen - Understands business implications of decisions;
  Displays orientation to profitability;
  Demonstrates knowledge of market and competition;
  Aligns work with strategic goals.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Initiative - Volunteers readily;
  Undertakes self-development activities;
  Seeks increased responsibilities;
  Takes independent actions and calculated risks;
  Looks for and takes advantage of opportunities;
  Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity;
  Meets challenges with resourcefulness;
  Generates suggestions for improving work;
  Develops innovative approaches and ideas;
  Presents ideas and information in a manner that gets others' attention.
• Dependability - Follows instructions, responds to management direction;
  Takes responsibility for own actions;
  Keeps commitments;
  Commits to long hours of work when necessary to reach goals;
  Completes tasks on time.
• Safety and Security - Observes safety and security procedures;
  Determines appropriate action beyond guidelines;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Professionalism - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Oral & Written Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Participates in meetings. Writes clearly and informatively;
  Able to read and interpret written information.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.

The physical demands described here are…