Installer Service Specialist

O'Reilly Automotive -  -  - Responsibilities:
Work with installers/professional customers to develop sales relationships;
Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner;
Ensure delivery vehicles are serviced and maintained according to company standards; ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices;
Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store; ensure customers new core and warranty returns are picked up and credited in a timely manner; audit customer returns for warranty abuse and ensure returns are tagged/labeled correctly;
Assist on front counter as needed and, on the retail counter as needed; help with backroom duties (auto-load, returns, stock) as needed; assist with customer labor claims, ensuring they are processed quickly and efficiently; all other duties as assigned