Counter Salesperson Retail Pressure Washer Sales and Service

Benefits

• 401(k)
• 401(k) matching
• Employee discounts
• Free uniforms
• Paid time off
• Training & development

The Counter Salesperson is the first point of contact for customers visiting the store. This role requires a highly motivated, customer-oriented individual responsible for providing exceptional service, processing sales transactions, and addressing customer needs related to pressure washer sales, service, and parts. This individual must possess in-depth product knowledge to assist professional and retail clients in selecting the correct equipment, accessories, and cleaning solutions.

• Customer Sales and Service
  • Greet and assist customers in a timely, professional, and courteous manner.
  • Engage with customers to understand their specific needs and recommend appropriate pressure washers, parts, and accessories for their commercial or residential applications.
  • Educate customers on product features, benefits, proper usage, and safety procedures.
  • Provide quotes, create sales orders, and process payments accurately using a cash register or computer system.
  • Handle customer complaints with diplomacy and escalate issues to management when necessary.
  • Answer incoming phone calls and emails, providing information and taking orders.
  • Follow up with customers on pending orders or service requests.
• Equipment Service and Parts
  • Check-in commercial pressure washers and related equipment for service and repair.
  • Help determine merchandise required for customer service orders by reading catalogs or looking up parts in the computer system.
  • Advise customers on replacement options or modifications if a requested part is unavailable.
  • Inspect damaged or defective parts to determine if they fall under warranty.
• Store Operations and Inventory
  • Maintain a clean, orderly, and attractive sales counter and showroom display area.
  • Monitor inventory levels and assist with restocking merchandise on shelves or racks.
  • Perform basic warehouse duties as needed, including receiving products, pulling customer materials, and loading equipment.
  • Conduct physical inventory counts as requested.
  • Keep up-to-date with new product information and special promotions.

• High school diploma or GED equivalent.
• Previous experience in retail sales, counter sales, or customer service.
• Strong communication and interpersonal skills, with a friendly and helpful attitude.
• Basic computer proficiency for data entry, including the use of sales terminals, web browsers, and other business software.
• Ability to perform basic mathematical calculations for pricing and discounts.
• Physical ability to stand for extended periods and lift heavy equipment (up to 50+ pounds).
• Strong attention to detail.

• Knowledge of commercial and retail pressure washers, equipment, and accessories.
• Experience in the power equipment, industrial, or hardware supply industries.
• Basic mechanical aptitude for discussing service and repair issues with customers.

The Counter Salesperson will work primarily at a service counter in a retail and commercial setting. The position may require occasional work in the warehouse or loading area. The work is physically demanding, involving lifting and standing for long periods.