Service & Engagement Team Leader

Pay

The starting pay range for this position per hour is $21.75 - $23.75. The full pay range for this position per hour is $21.75 - $37.00.

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well‑being and beyond at

Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checkout lanes, guest services, gift registry, pick‑up and drive up while ensuring exceptional quality.

• Guest service fundamentals and experience building a guest‑first culture and driving loyalty programs
• Guest engagement, problem solving and resolution
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotion strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver service and sales goals
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent

Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience. Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations. Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.

• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and align team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevate the guest experience.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Lead a team of passionate and knowledgeable Guest Advocates, Service Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, resolution, driving loyalty and cleanliness standards.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Understand sales goals, business reporting and guest insights to plan and execute daily/weekly workload, to deliver on store sales goals, guest engagement and troubleshoot opportunity areas as needed throughout the day.
• Support Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features and offerings that reward our guests and enhance their shopping experience.
• Support your direct leader by following up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences.
• With guidance from your direct leader, engage in consistent, meaningful development conversations throughout the critical touch points with the team’s career path.
• Personalize recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest‑centric culture.
• With guidance from your direct leader, help lead a culture of accountability through clear expectations and performance management on critical Service and Engagement behaviors.
• Quickly respond to any concerns with guests’ shopping experience by de‑escalating the situation and ensuring your team…