Donor Greeter; Warehouse Associate - GIPB

SUMMARY

Under the direct supervision of the Team Leader Coach or designee, is responsible for customer service, facility security and maintenance, greeting and assisting donors, breakdown of donations and the maintenance of accurate donor records.

• Ensures and provides open and honest communication that encourages all team members do not place themselves, donors or customers in harm’s way.
• Communicates and supports Goodwill’s drug‑free workplace, strives for and maintains a positive work environment following Goodwill’s Core Values and Guiding Principles.
• Understands Goodwill’s zero tolerance for harassment, substance abuse, workplace violence, failure to report medical incidents (work or non‑work related), and theft or other related offenses.
• Ensures 100% donor and customer delight.
• Greets donors promptly, friendly, and courteous within 10 seconds; ensures that donor understands how to unload donations from vehicles, offers tax receipts, and maintains accurate daily counts of donations.
• Responsible for the stewardship of all donated items ensuring that donations remain property of Goodwill and are not used in a personal manner as they are guided through the Goodwill river.
• Breaks‑down donations into categories.
• Maintains drive‑through and work area in a clean and organized manner.
• Transports trash to compactor/dumpster and operates compactor as needed.
• Ensures proper accuracy of donor tracking and counts.
• Ensures proper use and accurately reports on‑hand equipment.
• Adheres to all GGC and personnel policies and procedures; follows good safety and security practices, including reporting safety hazards and injuries to the Team Leader Coach and ATL.
• Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
• Responsible for performing assigned duties within the framework of our Guiding Principles:
• We are committed to providing world‑class customer service to all of our customers.
• We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.
• Donors should be greeted within 10 seconds.
• We are committed to a full store with full inventory.
• Every time we touch a donation, something good should happen to it.
• All donations should be processed within 24 hours.
• If you have a pile, you have a problem.
• Hard goods should be priority processed.
• Material handling equipment is for moving donations, not storage.
• Don’t fall in love with your donations – rotation is critical to success.
• Donor Value should increase.
• Profits should increase.
• May be asked to participate in activities outside of Goodwill.
• Attends in‑service and related training as assigned by team leader coach.
• Performs other duties as assigned by Team Leader Coach and ATL.

• Read, write and communicate verbally and perform basic math skills.
• Must be able to work independently.
• Must have basic computer skills.
• Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well‑groomed appearance.
• Ability to perform the essential functions with or without accommodation.

• Must be willing and able to work evenings and weekends.
• Must have reliable transportation.
• This position is safety‑sensitive and requires drug testing.

• Able to stand, bend and reach.
• Able to lift, push, pull, carry or otherwise move up to forty (40) pounds with no support regularly. Over forty (40) pounds request for additional team member assistance as needed.
• Able to perform tasks that require repetitive motion. Manual dexterity is required.

• Safety – GGC Safety metric score.
• Attendance - Works schedule as assigned, notifies leadership as needed with no recurring issues.
• Quality of work – attitude, sense of urgency, productivity, individual safety performance.
• Accuracy of donor counts.
• Image – personal image, keeps work area/location clean, safe, organized with no donor creep.
• Work Integrity – follows established procedures and processes donation timely with a sense of urgency.
• Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback).
• Reporting – accurately reports equipment on hand, communicates needs.