Leadership Specialty Retail

Essential Job Functions Customer Focus

• Leads and models a customer‑first culture across all roles.
• Holds the leadership team accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience.
• Provides ongoing coaching and training to enhance individual selling skills, behaviors, and processes.

• Responsible for the store payroll and ensuring it does not exceed the monthly budget, monitoring and acknowledging timesheets for all roles that clock in and out for all scheduled shifts, breaks, and meals.
• Leads the store to achieve Total Monthly Income (TMI) goals consistently by executing foundational excellence and performance‑based leadership for front‑of‑house and alterations combined.
• Monitors inventory management, special orders, receiving processes, layaway, mark‑out‑of‑stock, repairs, and ensures first‑quality standards for all merchandise.

• Communicates daily sales goals to all team members and drives action through chat ins/chat outs.
• Monitors individual team member performance and develops action plans for improvement through weekly performance discussions using customer reviews and mystery shops.
• Builds a strong bench and talent pipeline, ensuring the store is always staffed to achieve all staffing goals and fill open positions within 30 days.
• Other duties as assigned.

• High School Diploma or degree.
• Four years prior retail management experience in an apparel or specialty store environment.
• Prior experience with a computerized POS system.

Full‑time hours Sunday through Saturday, 40 hours a week.

While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods; reach for tools and objects with hands and arms; climb stairs, stoop, kneel, crouch, or crawl; and talk to and hear customers. They must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, use peripheral vision and depth perception, and be able to look at, read, and use a computer and other electronic devices for long periods of time.

Love wins when love is for everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is representative of the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.