Retail Key Holder - Place

MAJOR RESPONSIBILITIES (Position Summary)

The Key Holder is responsible for assisting in the delivery of an exceptional, brand-aligned retail and product experience that drives both direct-to-consumer (DTC) and commercial trade sales. This role blends hands‑on retail leadership with a strategic sales and product focus, ensuring the store not only represents Business & Pleasure Co.’s brand aesthetic but also becomes a key driver of commercial growth and omnichannel engagement.

Working closely with our Commercial Sales and Product Teams and Store Manager this position bridges in‑store retail execution with product storytelling, trade relationship building, and sales conversion optimization. The role is ideal for a business‑minded leader who understands how product, environment, and customer engagement intersect to drive growth.

• Assist in the setup and ongoing optimization of the West Palm Beach store, ensuring the in‑store experience reflects B&P’s design and product vision.
• Assist in executing high‑standard retail processes, including visual merchandising, stock control, and POS system optimization.
• Maintain brand consistency through product presentation, storytelling, and display innovation that aligns with new launches and seasonal campaigns.

• Partner with the Product and Commercial Sales Teams to identify and promote high‑performing SKUs, trade‑focused products, and new collection launches.
• Drive engagement with Interior Designers, Hospitality Partners, and Trade Clients, leveraging the store as both a showroom and sales hub.
• Develop programs to grow trade partnerships, including in‑store consultations, product education, and client events.
• Utilize product feedback from in‑store interactions to inform product development and merchandising suggestions. Act as the in‑store ambassador for the Product Team — providing customer insights, testing new products, and supporting launch events.

• Collaborate with the eCommerce and Customer Service teams to deliver a seamless online/offline experience, supporting B&P’s omnichannel strategy.
• Manage fulfillment for local pick‑ups, client deliveries, and warehouse‑ship orders to ensure smooth logistics and customer satisfaction.

• 5 years+ in Retail experience
• Experience working in furniture sales with Interior Designers or Trade Partners
• Must be able to lift 55 lbs
• Shopify Plus POS and Gorgias experience a major plus
• H/S diploma or Equivalent;
  Bach degree in business administration or a similar field is preferred
• Strong people skills, team leadership, organizational and operations skills
• High level problem solving and decision‑making ability
• Working with and adhering to targets

• Iconic Brand:
  Join a fast‑growing, stylish, and reputable outdoor lifestyle brand.
• Career Growth:
  Be a key leader in shaping and driving improvements across operations.
• Competitive Compensation:
  Base salary with strong performance‑based incentives.
• Comprehensive Benefits:
  Health insurance, retirement plans, and paid time off.
• Creative & Collaborative Environment:
  Work with passionate professionals in a dynamic industry.
• Be part of a growing brand expanding its retail footprint and trade partnerships across the U.S.