Retail Key Holder & Showroom Growth Lead

MAJOR RESPONSIBILITIES (Position Summary)

The Key Holder is responsible for assisting in the delivery of an exceptional, brand-aligned retail and product experience that drives both direct-to-consumer (DTC) and commercial trade sales. This role blends hands-on retail leadership with a strategic sales and product focus, ensuring the store not only represents Business & Pleasure Co.’s brand aesthetic but also becomes a key driver of commercial growth and omnichannel engagement.

Working closely with our Commercial Sales and Product Teams and Store Manager this position bridges in-store retail execution with product storytelling, trade relationship building, and sales conversion optimization. The role is ideal for a business-minded leader who understands how product, environment, and customer engagement intersect to drive growth..

ESSENTIAL DUTIES AND RESPONSIBILITIES

RETAIL OPERATIONS & EXPERIENCE

• Assist inthe setup and ongoing optimization of the West Palm Beach store, ensuring the in-store experience reflects B&P’s design and product vision.

• Assist in executing high-standard retail processes, including visual merchandising, stock control, and POS system optimization.

• Maintain brand consistency through product presentation, storytelling, and display innovation that aligns with new launches and seasonal campaigns.

PRODUCT & COMMERCIAL SALES

• Partner with the Product and Commercial Sales Teams to identify and promote high-performing SKUs, trade-focused products, and new collection launches.

• Drive engagement with Interior Designers, Hospitality Partners, and Trade Clients, leveraging the store as both a showroom and sales hub.

• Develop programs to grow trade partnerships, including in-store consultations, product education, and client events.

• Utilize product feedback from in-store interactions to inform product development and merchandising suggestions. Act as the in-store ambassador for the Product Team — providing customer insights, testing new products, and supporting launch events.

OMNICHANNEL INTEGRATION

• Collaborate with the eCommerce and Customer Service teams to deliver a seamless online/offline experience, supporting B&P’s omnichannel strategy.

• Manage fulfillment for local pick-ups, client deliveries, and warehouse-ship orders to ensure smooth logistics and customer satisfaction.

QUALIFICATION REQUIREMENTS

· 5yrs+ in Retail experience

· Experience working in furniture sales with Interior Designers or Trade Partners

· Must be able to lift 55 lbs

· Shopify Plus POS and Gorgias experience a major plus

· H/S diploma or Equivalent;
Bach degree in business administration or a similar field is preferred

· Strong people skills, team leadership, organizational and operations skills

· High level problem solving and decision-making ability

· Working with and adhering to targets

Why Join Business & Pleasure Co.?

· Iconic Brand:
Join a fast-growing, stylish, and reputable outdoor lifestyle brand.

· Career Growth:
Be a key leader in shaping and driving improvements across operations

· Competitive Compensation:
Base salary with strong performance-based incentives.

· Comprehensive Benefits:
Health insurance, retirement plans, and paid time off.

· Creative & Collaborative Environment:
Work with passionate professionals in a dynamic industry.

· Be part of a growing brand expanding its retail footprint and trade partnerships across the U.S.