Museum Store Manager

Job Details

Job Location:

Norton Museum of Art - West Palm Beach, FL 33401 Position Type:
Full Time

About the Norton Museum of Art:

Founded in 1941 by Ralph Hubbard Norton and his wife Elizabeth Calhoun Norton, the Norton Museum of Art is Florida’s largest art museum, renowned for its distinguished collection. The Norton Museum of Art welcomes visitors to experience the transformative power of art through intimate and creative encounters with wide-ranging collections and programs of the highest quality. With holdings spanning Contemporary, Early European, Modern, and Asian Art, as well as Photography, the Norton serves as a cherished institution within its community.

• Art:
  We celebrate and share excellence in the arts in all its forms.
• Audience:
  We cultivate meaningful dialogues and relationships with a diverse and inclusive audience.
• Ambassadors:
  Our employees, Trustees, volunteers, and partners are the vital links connecting Art and Audience.
• Foundations:
  We are committed to preserving the Norton’s fiscal and physical legacy for future generations.

The Store Manager leads the day-to-day operations of the museum retail store, ensuring an exceptional visitor and member experience while supporting sales performance, operational excellence, inventory accuracy, and alignment with the Museum’s mission, exhibitions, programs, and brand standards.

• Oversee daily store operations to ensure standards, procedures, and service expectations are consistently executed.
• Maintain a visible and supportive floor presence, providing guidance, coaching, and conflict resolution as needed.
• Create and manage the store schedule to support business needs, visitor traffic, events, and staffing coverage.
• Lead, train, and support store staff to deliver knowledgeable, welcoming, and sales-focused service.
• Maintain organized and accurate records for invoices, purchase orders, consignment reports, transfer requests, check requests, and related administrative documentation.
• Partner with the Director of Retail Operations on sales goals, promotions, vendor activity, merchandising priorities, and operational improvements.
• Monitor inventory processes, including cycle count reporting, discrepancy follow-up, receiving support, damages reporting, and stock replenishment.
• Maintain appropriate levels of store supplies and oversee ordering through approved vendors.
• Support product receiving, processing, tagging, merchandising, and back-of-house organization in partnership with operations staff.
• Ensure exhibition catalog movement is tracked accurately, including incoming and outgoing inventory activity.
• Promote loss prevention awareness by monitoring floor activity, product handling, and compliance with store procedures.
• Collaborate with Museum departments to support retail opportunities connected to exhibitions, member programs, donor events, special events, and visitor engagement initiatives.

• Retail management or supervisory experience, preferably in a museum, cultural institution, specialty retail, or visitor-facing environment.
• Strong customer service, leadership, coaching, and communication skills.
• Experience with POS systems, inventory management, scheduling, cash handling, and operational reporting.
• Intermediate knowledge of Microsoft Office including Excel, Word, and Powerpoint.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced public setting.
• Ability to work collaboratively with internal departments, vendors, artists, and external partners.
• Flexible availability, including weekends, holidays, evenings, and special events as business needs require.

The person in this position must be able move about inside and outside the office; to frequently communicate with managers and employees, ability to access and operate computer and other office equipment; and ability to lift, move or carry up to ten (10) pounds.

• Monday-Friday 9am-5pm (weekends as needed)
• Full-Time, Exempt
• Compensation:
  Commensurate with experience

At the time of employment, employees are expected to be located within…