Client Relations Manager - Maintenance

Job Details

Location:

Riviera Beach, FL 33404

Category:
Sales

Juniper is a full‑service landscape design, build, and management company servicing the Southeast. We are a recognized award‑winning leader with over 20 locations and 2,000+ team members. Juniper is guided by core values focused on welcoming, growing, and celebrating people who share our mission to design, build, and maintain the best landscaping in the industry. Our benefits include health, dental, and vision insurance, a 401(k) plan, and paid time off.

• Grow existing client’s business as well as secure new clients within the Construction Landscaping Services.
• Set and manage expectations with our clients.
• Build strong, favorable relationships with clients.
• Manage all interactions with the client’s decision maker (DM) regarding deadlines, pricing, and follow‑up at the DM level.
• Handle the financial portion of contracted work, including original contracts and change orders. Monitor small enhancement/change order sales on projects completed by the field supervisor and their client peer.
• Communicate all pertinent information, including changes in scope, deadlines, and expectations, to the DM even after the job is ongoing.
• Gather accurate information for the estimating and design team to perform their duties, including all job information and deadlines.
• Turn over contracted work to operations with accurate plans, proposals, contracts, budgets, and schedules.
• Monitor and be accountable for project and account gross margin.
• Communicate with operations to ensure they have client contacts and fully understand the expectations set with the client for every new project.
• Report on potential and secured sales weekly.
• Create forecasts for the market to help the company better plan for fluctuations in demand.

• Sense of urgency – respond to client calls or emails promptly and keep them informed of progress.
• Over‑communication both internally and externally to ensure requests are fulfilled and clients are updated on changes.
• Clear understanding of the market and clients, with the ability to accurately report market state, growth or decline, service failures, and improvement areas.
• Strong networking ability – active participation in relevant organizations, promotion of Juniper’s brand, and sponsorship of events for CAMs and board members.
• Knowledgeable in horticulture, pest & fertilization, arbor work, and related scopes.
• High proficiency with office products, presentation preparation, and generating client‑catered marketing materials.
• Strong established reputation in the industry is a plus.
• Certified CEU instructor status is a plus.
• Any and all licenses and qualifications are a plus.

Equal Opportunity Employer