Member Experience Specialist

Location:

West Palm Beach, FL

Employment Type:

Part-Time

Compensation: $15/hr + Commission

Position Overview

Dragons Elite Athletics is seeking a dynamic and knowledgeable Member Experience Specialist to serve as the face and voice of our membership experience. This role is ideal for someone who thrives in a high-energy athletic environment and is passionate about fitness, customer engagement, and sales.

The Member Experience Specialist will be the in-house expert on all membership models, programs, and service offerings, while delivering exceptional member experiences and supporting key administrative functions. This individual plays a critical role in driving revenue growth, member satisfaction, and community engagement.

Key Responsibilities

Membership Expertise & Sales

• Serve as the primary expert on all membership models, packages, pricing, and promotions

• Educate prospective and current members on program offerings and recommend best-fit solutions

• Drive new membership sales and upgrades through tours, consultations, and follow-ups

• Meet or exceed monthly KPI targets

Member Experience

• Deliver a welcoming, high-touch experience for all members and guests

• Build strong relationships to enhance retention and community engagement

• Proactively address member questions, concerns, and feedback

• Support onboarding of new members to ensure a seamless start

Brand Representation

• Act as a positive, professional representative of Dragons Elite Athletics both in-person and online

• Promote events, programs, and special offers

• Assist with community outreach and partnership initiatives

Administrative Support

• Manage membership accounts, billing inquiries, and CRM updates

• Track sales performance and maintain accurate records

• Assist with scheduling and general front-desk operations

• Ensure all processes align with company policies and standards

Qualifications

• 1–3+ years of experience in sales, customer service, or fitness/wellness environments

• Strong communication and interpersonal skills

• Proven ability to meet or exceed sales goals

• Highly organized with attention to detail

• Comfortable with CRM systems and basic administrative tools

• Passion for fitness, athletics, and community building

Preferred Qualifications

• Experience in a gym, athletic training facility, or membership-based business

• Background in youth athletics or performance training programs

• Social media or marketing experience is a plus

Key Competencies

• Sales-driven mindset with a customer-first approach

• Energetic, outgoing, and professional demeanor

• Problem-solving and adaptability

• Strong team collaboration skills

Compensation & Benefits

• Competitive base pay + commission/bonus structure

• Complimentary membership

• Opportunities for growth and advancement

• Ongoing training and development

Why Join Dragons Elite Athletics?

At Dragons Elite Athletics, we are committed to developing athletes and building a strong, supportive community. As a Brand Ambassador, you will play a vital role in shaping the member journey while contributing to the growth and success of our brand.