Vice President of Client Services MM

Vice President Of Client Services

We are partnering with a privately held commercial services business to find a Vice President of Client Services. The company serves a broad base of commercial and institutional clients and is looking for a senior leader who can elevate client retention, service quality, and account growth.

This is a highly visible leadership role with responsibility for executive-level client relationships, account performance, and cross-functional service delivery. The successful candidate will bring commercial judgment, strong communication skills, and the ability to turn client feedback into practical improvements.

The Vice President of Client Services will work closely with senior leadership to strengthen client partnerships, improve service consistency, and support sustainable business growth.

Key Responsibilities

• Serve as the senior relationship owner for major commercial and institutional accounts
• Lead client retention strategies and support renewal discussions
• Partner with operations, field leadership, and finance to resolve account-level issues
• Identify opportunities to expand services within existing client relationships
• Review client performance trends, service concerns, and satisfaction feedback
• Support proposal development, bid presentations, and strategic account planning
• Build consistent client communication practices across the business
• Provide senior leadership with insight into client risks, opportunities, and market needs