Outside Product Support

Location: 360 S Military Trail
West Palm Beach, FL, 33415

Career Paths || Network of 30 Dealerships || Disability Insurance || Paid Time Off (2wks 1st year) || Nextran Paid Life Insurance

Family Centered Values || Medical and Dependent Care FSA || 401(k) Retirement Plan with Match || Company-Paid Holidays || EAP

Great Medical, Dental, & Vision Benefits || Social Responsibility Opportunities || 28+ Years of Industry Experience || Professional Growth

The Product Support Representative is responsible for both expanding Parts and Service sales and acting as a liaison between the customer, manufacturer and dealership in order to resolve problems and provide superior support for new and existing customers.

• Developing and implementing new strategies to grow revenue in the Parts and Service departments
• Prospecting for new clients and reporting on business opportunities
• Establishing new accounts from target account list
• Assisting in developing and promoting new product lines
• Serving as “point of contact” for customer complaints - taking ownership of customers’ issues by coordinating the dealerships and manufacturer’s resources for resolution.

Skills &

Qualifications:

• Strong interpersonal and communication skills
• Ability to develop and maintain customer relationships
• Minimum of three years of automotive/heavy-duty parts counter sales experience, outside parts sales experience, or service technical support experience
• Ability to develop and execute an account-based marketing strategy
• Proficiency in Microsoft Word and Excel
• Customer Focus
  - Building strong customer relationships and delivering customer-centric solutions
• Instills Trust
  - Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Communicates Effectively
  - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Action oriented
  - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
• Decision quality
  - Making good and timely decisions that keep the organization moving forward

We are a network of commercial truck dealerships committed to providing the best products and services through highly skilled associates who are focused on delivering the lowest life-cycle cost to our customers. Spanning the Southeast and Midwest United States, we provide sales, parts, and service for several leading brands, including Mack, Volvo, Isuzu, GMC, Ford, Hino, and Kalmar Ottawa. EEO Employer