Account Executive

Company Description

New Day USA is a nationally ranked VA lender dedicated to helping Veterans, service members, and military families buy homes, refinance, and access the full benefits of their VA home loan. The organization focuses on clear guidance, fast service, and long-term financial stability, specializing in VA and FHA mortgages. Its mission is rooted in service, integrity, and giving back to the military community through education, transparency, and support at every step of the mortgage process.

Recognized as a Top Workplace, New Day USA invests in talent with training, leadership development, and defined career paths across multiple departments. The corporate headquarters is located in West Palm Beach, FL, where team members work in a fast-growing, mission-driven environment focused on accountability, resilience, and teamwork.

The Account Executive is a full-time, on-site role based at New Day USA’s corporate headquarters in West Palm Beach, FL. This role is responsible for managing and growing a portfolio of client relationships, primarily supporting Veterans and military families through the mortgage process. Day-to-day tasks include responding to inbound inquiries, conducting outbound outreach, explaining VA and FHA mortgage products, and guiding clients through prequalification, application, and closing steps.

The Account Executive collaborates closely with operations, underwriting, and compliance teams to ensure accurate documentation, timely follow-up, and a positive client experience. The role also involves meeting sales and service goals, maintaining detailed records in CRM systems, and upholding New Day USA’s standards of integrity, transparency, and customer care.

• Strong client relationship management skills, including active listening, clear communication, and a service-oriented mindset.
• Sales and negotiation abilities, with experience meeting or exceeding performance targets in a fast-paced environment.
• Organizational and time-management skills to handle multiple client accounts, follow-ups, and documentation deadlines.
• Basic financial and mortgage literacy, with the ability to learn and explain VA and FHA loan products and related guidelines.
• Demonstrated integrity, accountability, and resilience, with a commitment to serving Veterans and military families.
• Ability to work on-site in West Palm Beach, FL, and collaborate effectively with cross-functional teams.
• Bachelor’s degree or equivalent professional experience in sales, finance, business, or a related field preferred; prior mortgage or financial services experience is a plus.