Install Tech - Palm

Fire Alarm / Low Voltage Technician

We are seeking a motivated and customer-focused Fire Alarm / Low Voltage Technician to join our growing team. This role is ideal for technicians with experience in low-voltage systems, burglar alarms, and structured cabling who are looking for an opportunity to demonstrate their technical abilities and potentially transition into a permanent position. The successful candidate will be responsible for installing, servicing, troubleshooting, and maintaining security and alarm systems while delivering an exceptional customer experience.

Key Responsibilities

• Install, service, troubleshoot, and maintain fire alarm, burglar alarm, CCTV, and low-voltage systems.
• Perform structured cabling installations including CAT5 and CAT6 cabling.
• Test and verify proper system functionality and compliance.
• Educate customers on system operation and features.
• Maintain accurate inventory records and manage equipment effectively.
• Identify and recommend additional products or services that enhance customer security and satisfaction.
• Complete service documentation and reports accurately and on time.
• Provide professional, high-quality customer service during all customer interactions.
• Adhere to all company safety policies and installation standards.

Required Qualifications

• Experience with Burglar Alarm (BA) systems.
• Experience with low-voltage installations and service.
• Experience installing or servicing CAT5 and CAT6 cabling.
• Must possess reliable transportation with ability to hold a 6ft ladder.
• Must own basic hand tools, including: screwdrivers, pliers, wire cutters, drill, multimeter, other standard technician tools.
• Must have access to a 6-foot ladder (collapsible ladder acceptable).
• Ability to lift equipment and work in various installation environments

Preferred Qualifications

• Strong technical aptitude and troubleshooting skills.
• Experience managing inventory and maintaining organized work processes.
• Excellent customer service and communication skills.
• Smart home installation and integration experience.
• Ability to work independently with minimal supervision.
• Excellent organizational and time-management skills.
• Customer-first mindset.
• Ability to identify opportunities for additional services and solutions.
• Comfortable using mobile technology and field service applications.

Added Perks

• Opportunity for contract-to-hire conversion based on performance, productivity metrics, inventory management, and upselling success.
• Mileage reimbursement of $0.26 per mile for up to 600 miles per week.
• Hands-on work with cutting-edge security, alarm, and smart home technologies.
• Opportunity to expand technical expertise across multiple low-voltage platforms.
• Daily customer interaction with opportunities to grow both technical and sales skills.

Physical Requirements

• Ability to climb ladders and work in elevated environments.
• Ability to lift, carry, and move equipment and tools as required.
• Ability to work in residential and commercial environments.