Residential Program Supervisor

Job Overview

Residential Supervisor is accountable for managing daily operations of a residential program, overseeing supervision of residential team members, and coordinating service delivery so that client needs, program goals and contract objectives are effectively met. The role contributes to CHS’s strategic objective of reimagining what HOME means by creating spaces where every child and family is supported and has access to the opportunities they need to pursue their dreams.

• Manage daily operations of residential program.
• Conduct regular individual and group team meetings.
• Schedule childcare team members and assure proper client to team member ratio.
• Provide guidance to childcare team members with problem solving and conflict resolution.
• Review and monitor daily log and medical log.
• Document admissions and discharges.
• Review incident reports and route to proper agency staff.
• Maintain and generate necessary reports and paperwork in a timely manner (quality assurance, program accounting reports).
• Assist in grant writing and re-accreditation preparation.
• Authorize and oversee purchase of necessary supplies.
• Attend and represent CHS at community meetings.
• Oversee that fire drills and safety inspections are conducted according to agency policy.
• Provide on-call support on a rotating basis.
• Act as liaison with outside social service agencies and other organizations.
• Attend and participate in treatment team meetings and management team meetings.
• Monitor and approve client field trips and other activities.
• Recruit, develop and lead a team capable of supporting CHS performance and growth strategies (complying with COA Standard T3, when appropriate), while fostering an engaging, positive work environment.
• Recruit and supervise team members, fostering their development, including the transfer of knowledge obtained through training.
• Establish annual team goals and objectives; track and report results.
• Coach, support and evaluate team member performance, taking corrective action if needed.
• Deliver timely communication through regular management and team meetings.
• Implement policies and practices designed to prevent, recognize and respond to work-related stress.
• Comply and confirm compliance with the CHS code of conduct, policies, practices and legal obligations.
• Participate in succession planning to build the bench strength necessary for future talent needs.
• Develop a strong knowledge base and stay current on job-related issues, best practices and trends.
• Participate actively in departmental meetings, training and education, as well as the quality process.
• Pick up projects on the fly; perform other duties as assigned from time to time.

Education, Licenses &

Certifications:

• Bachelor's degree in Social Work or a human services related field from an accredited university, plus two years of experience working with children, required.
• OR Associate’s degree from an accredited university, plus four years of experience working with children, required.
• First aid and CPR Certification, required.
• Florida Driver’s License within 30 days from hire with daily access to a reliable and insured vehicle, required.

Experience:

• Experience with child abuse and/or neglect, required.
• Experience working in a residential program, preferred.

Knowledge/Awareness of :

• Community resources and networks to enhance client experiences and results.
• Child & Family Well-Being general principles, practices and performance standards.
• General confidentiality requirements and ethical standards in handling sensitive client-related and other data and information.

• Caring – Demonstrate empathy, kindness and compassion toward others, while setting appropriate limits and boundaries with clients.
• Client-Focused - Provide a high level of customer service, exercising discretion and diplomacy while acting to protect clients when necessary.
• Curious – Exhibit a willingness to explore and reframe problems as opportunities, using good judgement to solve practical problems.
• Committed – Manage multiple priorities while taking initiative to achieve desired results and outcomes.
• Accountable – Meet critical…