Highway Safety Specialist; Wt: Mv Compliance Examiner

Highway Safety Specialist (WT: MV Compliance Examiner) -

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

This is a highly responsible position within the Bureau of Dealer Services. This position investigates consumer complaints filed against mobile home, recreational vehicle and motor vehicle dealers/dealerships and is responsible for preparing administrative cases. Additionally, this position conducts record inspections of franchised and independent motor vehicle, mobile home, and recreational dealers. Compliance Examiners assist existing and prospective dealers with the licensing process and inspects all initial dealer locations within an assigned territory.

The incumbent enforces laws related to titles, registrations, and liens with Florida licensed dealers and verifies vehicle identification numbers.

Knowledge of automotive parts and repairs. Skill in using personal computers, including Microsoft Word and Excel. Skill in providing excellent customer service including working with varying customers in stressful situations while effectively and efficiently completing transactions in a tactful and courteous manner. Skill collecting and reviewing data. Skill in performing investigative work. Ability to understand, interpret, and apply rules, regulations, policies, and procedures.

Skill in preparing accurate and complete written reports. Skill evaluating applications for licensure or permitting. Skill preparing correspondence. Knowledge of the Florida Real-Time Vehicle Information System (FRVIS). Ability to handle cash, make correct change and follow money handling procedures. Skill in recording information and maintaining tracking logs. Ability to operate a motor vehicle.

Preference will be given to candidates with the following:
Professional work experience composing, drafting, or preparing written correspondence One or more years of professional customer service experience including handing customer complaints inquiries and/or problem resolution Professional work experience investigating and/or researching and compiling information Microsoft Office (Word/Excel) Florida Real Time Vehicle Information System (FRVIS) Automotive industry including parts/repair Analyzing information for accuracy and/or compliance Working in a field related to law enforcement, regulatory program, and/or driver licenses/Tax Collector's office Experience providing consultative services (reviewing info and providing advice) Tracking, recording and maintaining information or case logs Conducting investigations or interviews Investigative writing

The position you are applying is subject to a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes. Please note that, since this position requires CJIS clearance, the Department will have access to all an applicant's criminal and juvenile delinquency records, even those that have been sealed or expunged.

This position requires the incumbent to have and maintain a valid driver's license in good standing. This means there can be no cancellations, suspensions, or revocations for a minimum of three years prior to employment and for the duration of employment. There can be no more than three chargeable crashes or any violation of Chapter 316, Florida Statutes, during any consecutive three-year period prior to and throughout employment.

Out-of-town travel and occasional overtime may be required (including Saturday and Sunday). This position works in both controlled indoor environments, as well as outdoors (exposed to weather and inside enclosed vehicles or equipment) and requires standing for extended periods of time, kneeling, crouching, stooping, crawling, bending, climbing and the ability to lift up to 20 pounds. Incumbents will be required to wear a division uniform.

The elements of the selection process may include a skill assessment and/or oral interview. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.

FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the…