Care Manager

Benefits:

• 401(k)
• Dental insurance
• Paid time off

Right at Home West Palm Beach & Vero Beach
Connecting clients, caregivers, families, and Right at Home through trust,
communication, and exceptional care.
It begins with trust.
It begins with relationships.
It begins with having someone who listens, follows through, and makes sure the right
people are connected at the right time.
That’s where you come in.
We’re looking for a Care Manager who understands that great home care is about
much more than scheduling caregivers and completing assessments. It’s about creating
a strong connection between our clients, their families, our caregivers, and the Right
at Home team.
The Care Manager is a trusted liaison between the people we serve and the agency
that serves them—someone who can listen to a client’s concerns, recognize
opportunities to improve care, support our caregivers, and make sure important
information doesn’t fall through the cracks.
You’ll be involved from the beginning of the client relationship, conducting initial
assessments and helping families understand how Right at Home can support them.
You’ll stay connected as care evolves, monitor important reports and outcomes, and
help ensure our clients receive the quality, consistency, and responsiveness they
deserve.
You’ll also play an important role in developing and supporting our caregivers-from
conducting new-hire orientations to helping them understand what it means to represent
Right at Home in a client’s home.
If you’re someone who enjoys people, thrives on organization and accountability,
communicates exceptionally well, and takes pride in making things better, we’d love to
meet you.

• Serve as a primary liaison between clients, families, caregivers, and the Right
  at Home team, ensuring concerns, questions, and important information are
  communicated and addressed promptly.
• Conduct initial client assessments and help develop an understanding of each
  client’s needs, preferences, goals, and home environment.
• Build strong client relationships through regular communication, follow-up,
  responsiveness, and a genuine commitment to their experience.
• Conduct new-hire orientations and help new caregivers understand Right at
  Home’s expectations, culture, policies, procedures, and commitment to quality
  care.
• Regularly review Right Assist reports, identify trends, concerns, opportunities,
  and follow-up items, and communicate findings to the appropriate members of
  the leadership team.
• Manage and support the Guide Program
  , ensuring clients and caregivers
  receive the appropriate guidance, resources, communication, and follow-through.
• Assist with HR activities, including onboarding, documentation, employee
  communication, and other administrative responsibilities as needed.
• Support caregiver engagement and accountability
  , helping caregivers feel
  connected, informed, and supported while maintaining high standards of care
  and professionalism.
• Identify and communicate changes in client needs
  , caregiver performance,
  scheduling concerns, service issues, or other matters that may impact the quality
  of care.
• Participate in client and caregiver follow-up
  , helping resolve issues before
  they become larger problems.
• Collaborate with the scheduling, operations, recruiting, and leadership
  teams to ensure everyone is working from the same information and toward the
  same goal.
• Help create a culture of exceptional service
  , where clients feel heard,
  caregivers feel valued, and families know they have a responsive team behind
  them.
• Represent Right at Home professionally with clients, families, caregivers,
  referral partners, and members of the community.

You’ll be someone who naturally builds relationships and enjoys helping people.
You’re a strong communicator who can listen carefully, ask…