Airport Operations Concierge

Overview

Location: West Palm Beach, FL 33406, USA
Job Category: Airport Services
Requisition Number: AIRPO
002572
Schedule: Full-Time

Description:
This Is How We Fly

At JSX, we're not just a lifestyle carrier we're a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple experience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role:

As an Airport Operations Concierge, you will provide exceptional customer service while ensuring operational precision across all airport functions. You''ll handle check-in, boarding, baggage, ramp operations, and lounge presentation, balancing safety and hospitality to deliver an effortless travel experience.

Your day will be active and hands-on, supporting both customer-facing and ground-handling operations to ensure safe, on-time, and memorable journeys for our Customers.

Additional responsibilities include:

• Welcome Customers and guide them through the check-in and boarding process with professionalism and care.
• Marshal aircraft and assist in safe arrival and departure operations.
• Load and unload baggage, cargo, and amenities efficiently and accurately.
• Maintain lounge and aircraft cleanliness, restocking supplies as needed to ensure brand consistency.
• Monitor and comply with all security, DOT/FAA, and Company regulations.
• Act as a Ground Security Coordinator (GSC) when required.
• Identify and report safety or operational issues immediately.
• Support irregular operations (IROP) recovery efforts with proactive communication and teamwork.

• Customer Connection: Create meaningful, personal interactions that make travel memorable.
• Dynamic Environment: Enjoy a mix of indoor and outdoor work in a fast-paced, team-oriented setting.
• Visible Impact: Your efforts directly contribute to safety, punctuality, and the Customer experience.
• Career Growth: Build skills across multiple operational areas with opportunities to advance within JSX.

We''re looking for someone who is:

• Safety-Focused: You prioritize the well-being of Customers and Crew members in every task.
• Composed: You stay calm, professional, and proactive under pressure.
• Customer-Oriented: You take pride in delivering warm, efficient, and personalized service.
• Collaborative: You thrive in a team environment, communicating clearly across departments.
• Entrepreneurial: You take ownership, act decisively, and continually seek to improve.

• In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.
• High school diploma or GED
• 2+ years of customer service experience.
• Ability to lift 75+ pounds
• Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
• Available to work flexible shifts including early mornings, late nights, holidays, and weekends.

• 4-year degree in a related field
• Previous aviation, ramp, or hospitality experience

• Proficiency with Microsoft Office and Company systems
• Strong communication, time management, and multitasking skills
• Valid driver''s license with a clean driving record
• Ground Security Coordinator (GSC) qualification (training provided upon hire)

All Airport Services Crew members are certified as Ground Security Coordinators (GSCs), trained for customer and baggaged security screening, and are responsible for:

• Monitoring the operational environment and reporting safety risks in real time
• Ensuring compliance with updated policies, alerts, and regulatory guidance
• Maintaining personal readiness for safety-sensitive duties
• Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines

Compensation is $19.00/hour. This was established after performing market research and is aligned with our approach to compensation.

• Health Benefits: New Crew members become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
• 401(k) match: 50% of your first 8%
• Generous PTO: Take time to recharge with our flexible PTO plan.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies,…