Technician II

20009 - Technician II

Location:

West Point, GA

Hyundai Auto Ever America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. HAEA provides cutting‑edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. The company offers a truly global and collaborative environment where you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.

HAEA serves as the crucial information link between Hyundai’s Global Headquarters and North American operations, delivering consistent, top‑quality solutions across the organization.

Website:

The MES (Manufacturing Execution Systems) Analyst supports the reliability, performance, and continuous operation of MES computer systems within a manufacturing environment. Responsibilities include monitoring system health, responding to production and maintenance issues, maintaining hardware and software across the plant floor and control room, diagnosing and resolving issues, supporting system installations and upgrades, and ensuring minimal disruption to production through timely troubleshooting and escalation.

The role requires flexibility, including overtime and holiday support, to meet operational demands.

• Monitor, troubleshoot, and respond to MES system issues, including handling phone and radio communications from production and maintenance teams.
• Perform routine system checks and complete periodic maintenance checklists to ensure optimal system performance and uptime.
• Diagnose, repair, reconfigure, and replace hardware components such as computers, scanners, and printers across the facility.
• Collaborate with MES team members and escalate complex issues when required to ensure timely resolution and minimal production impact.
• Support installation, maintenance, and modification of MES systems, including network cabling, equipment setup, and system upgrades, across both control room and plant floor environments.

• High school diploma (or equivalent) and at least 2+ years of IT experience.
• Strong troubleshooting skills across computer hardware and software.
• Proficiency with Windows OS, Microsoft Office (Word, Excel), and web browsers.
• Experience building, imaging, or installing Windows on computers.
• Ability to think analytically and follow written and verbal instructions.
• Strong teamwork skills with the ability to interact positively with customers and colleagues.
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard).

• CompTIA A+ certification.
• Prior experience in a help desk or technical support role.
• Exposure to phone‑based customer support environments.
• Familiarity with standard IT ticketing systems or support workflows.

• Work Schedule:
  
  Scheduled hours may vary and are determined based on business and operational requirements within a three‑shift operation.
• Willingness and ability to work rotating shifts (morning, afternoon, graveyard).

• Mobility:
  Ability to move between departments and work areas to provide desk‑side support and equipment setup.
• Equipment Handling:
  Ability to handle, transport, and install standard IT hardware such as computers, monitors, and printers.
• Positioning:
  Ability to perform job‑related tasks that may require bending, reaching, or accessing areas such as under desks to connect or install equipment.

$23.00 - $30.00 an hour PLUS overtime.

In addition to a competitive salary, this position offers a comprehensive benefits package that includes medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth‑focused work environment.

The MES Analyst team operates in a fast‑paced, production‑critical environment where collaboration, responsiveness, and accountability are essential. Team members work closely across functions to ensure system uptime and support manufacturing operations, emphasizing clear communication, problem solving, and…