IT Infrastructure Specialist

Summary of Position

Responsible for the overall support and maintenance of the HTGSS IT systems. Supports, maintains, and enhances Hyundai Transys' core infrastructure, including servers, virtualization platforms, storage, failover solutions, , and endpoint systems. This role ensures the stability, availability, and security of corporate systems through proactive management, monitoring, documentation, and adherence to operational standards. Working closely with the HAEA team and employees at each branch office, they provide daily operational support, troubleshooting, and assistance.

• Adheres to the HTGSS policies and procedures
• Learns, demonstrates and upholds HTGSS Core Values
• Complies with all HTGSS Certification standards;
  Management System (TS16949), Environmental ISO  and Health and Safety ISO  policies and procedures
• Treats all HTGSS team members with respect and professional courtesy
• Always strives to maintain a positive work environment
• Manages the department budget efficiently as per approved annual budget
• Performs additional assignments / duties as assigned

• Adhere to all safety policies and procedures
• Complies with all safety policies and 5S clean philosophy to maintain a safe, clean working environment
• Meet company safety goals

• Server administration and management:
  Oversee operation, performance, and availability of Windows/Linux servers and storages, including roles such as Active Directory, DNS and other server-related functionalities.
• Troubleshooting and issue resolution:
  Diagnose and resolve hardware and software related issues on Windows/Linux servers and storages. Utilize advanced troubleshooting techniques and tools to identify root causes and implement effective solutions.
• Server configuration and maintenance:
  Configure, install, and maintain systems to ensure proper setup and functionality. Regularly apply patches, updates, and security measures to maintain system integrity.
• Backup and disaster recovery:
  Develop and manage backup and recovery strategies to ensure data integrity and facilitate timely recovery in case of system failures or data loss.
• Availability/performance monitoring and optimization:
  Monitor server availability, performance, analyze metrics and proactively optimize server resources to ensure efficient and responsive operations.
• Administer different monitoring systems (Zabbix, Nagios, ITOM).
• Administer the operational side of network access (NAC).
• Maintain up-to-date inventory status, purchase history, and warranty information for all regional Windows/Linux server/storage assets.
• Capacity planning and scaling:
  Collaborate with IT leadership to assess server capacity needs and plan for future growth. Recommend hardware upgrades or additions as necessary.
• Change management:
  Adhere to established change management processes when implementing changes or updates to Windows/Linux server/storage environments. Ensure changes are well documented and communicated.
• Vendor management:
  Collaborate with vendors to procure, support, and maintain server hardware and software. Manage vendor relationships and service agreements.
• Evaluate and handle customer requests based on agreed roles & responsibility.
• Act as a liaison for tasks/project execution between customer, project team, and HAEA Infra Ops team to process complex tasks.
• Manage assigned tasks and quickly respond to and process support tickets using ITSM in a timely and reliable manner.
• Project support:
  Contribute to IT projects involving Windows/Linux server/storage environments, providing technical expertise for planning, implementation, and testing.
• Lead formal project meetings with the team, other departments, and customers.

• Reports to IT Manager

• 401(k)
• Health Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

• Confidentiality:
  Adheres to the utmost confidentiality, especially regarding handling employment/personal information.
• Multitasking:
  Must be able to switch quickly between tasks based on company needs.
• Communication:
  Ensures respectful, timely, and accurate communication across all levels.
• Initiative:
  Identifies problems and proactively addresses them.
• Engagement:
  Engages team members in goal setting, execution, and delivery.
• Leads by example:
  Sets a good example for peers.
• Integrity:
  Inspires a high degree of trust and acceptance among coworkers.
• Customer service orientation:
  Focuses on discovering and meeting customers' needs.
• Organizational and self discipline:
  Organizes and executes assignments efficiently.
• Analytical skills / problem solving:
  Breaks problems into smaller pieces and applies systematic solutions.
• Flexibility / adaptability:
  Works effectively in a variety of situations.
• Works safely:
  Maintains an accident‑free workplace.
• Teamwork:
  Contributes meaningfully to work groups.
• Mutual respect and support:
  Works cooperatively with others and respects diverse viewpoints.

Displays knowledge and skills necessary to…