Customer Support Engineering

The selected candidate will act as a liaison between the customer plant and the manufacturing facility, ensuring smooth communication, quality control, and timely resolution of issues.

• Serve as the primary communication link between the Customer Plant and Delphi
• Re-verify parts within the system and ensure data accuracy
• Perform first-level analysis of non-conformances
• Inspect and verify all suspect products
• Maintain and manage product test equipment
• Expedite non-conforming materials back to Delphi on the same day
• Input and manage data in the Incident Reporting System (IRS)
• Provide technical support and system-related guidance
• Conduct and coordinate initial 24-hour containment activities
• Coordinate additional containment activities as required
• Actively participate in response teams for issue resolution
• Prepare and submit weekly trip reports
• Monitor and negotiate Global Customer Base Return Parts Per Million (PPM) rates
• Support and coordinate special event activities
• Build strong customer relationships to enhance product quality and business growth

• Strong knowledge of computer applications (Excel, Word, Email)
• Highly organized with excellent communication skills
• Ability to interact effectively with customers
• Strong analytical and problem-solving skills

• 6 10+ years of relevant work experience (10+ preferred)
• Bachelor s degree in Engineering required
• Training in computer applications